Baggage Service Agent (BSO Agent) - Bilingual
About The Position
The Baggage Service Agent (BSO Agent) assists passengers with baggage-related services, including delayed, damaged, or lost luggage claims. The role provides customer service while coordinating baggage tracking, documentation, and resolution efforts in compliance with airline and airport procedures. The description also lists baggage handling and ramp operations duties, including loading, unloading, sorting, scanning, tagging, and routing baggage, cargo, and mail. The agent operates baggage handling equipment, supports aircraft arrivals and departures, maintains clean and organized work areas, and works with ramp agents, supervisors, and airline personnel to meet operational deadlines. A flexible schedule is required.
Requirements
- Bilingual in English and Spanish.
- High school diploma or GED.
- Must be at least 18 years of age.
- Previous airline experience.
- Previous customer service or hospitality experience.
- Ability to lift baggage up to 50 pounds occasionally.
- Ability to use computers, phones, and office equipment regularly.
- Ability to read, write, understand, and carry out instructions in English and Spanish.
- Must meet requirements to obtain a security-sensitive identification badge.
- Must have a flexible schedule.
Responsibilities
- Assist passengers with delayed, damaged, or lost baggage claims.
- Coordinate baggage tracking, documentation, and resolution efforts in compliance with airline and airport procedures.
- Load and unload passenger baggage, cargo, and mail from aircraft safely and efficiently.
- Sort and transport luggage to designated areas within the airport.
- Operate baggage handling equipment, carts, belt loaders, and tugs safely.
- Ensure baggage is scanned, tagged, and routed to the correct flights.
- Inspect equipment and promptly report maintenance or safety concerns.
- Follow airline, airport, and TSA security procedures.
- Maintain cleanliness and organization of baggage areas and workspaces.
- Assist with aircraft arrival and departure operations as needed.
- Collaborate with ramp agents, supervisors, and airline personnel to meet operational deadlines.
- Respond quickly to changing flight schedules and operational needs.
- Adhere to safety regulations and company policies.
- Perform other duties as requested.
- Take reasonable care of the health, safety, and wellbeing of oneself and others in accordance with provided information, training, and workplace rules or procedures.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
