Back of House Supervisor - Apollo Beach

Pet Paradise • Apollo Beach, FL

25d • Onsite

About The Position

Pet Paradise is seeking a pet-loving leader to supervise resort associates and playtime coordinators. The role involves leading, training, and coaching employees according to company standards; assisting the management team with employee training, work assignments, coaching, and performance reviews; and reporting and documenting potential hazards or behavioral problems involving guests or employees. The supervisor also helps team members complete required learning-management courses and training guides.

The position includes hands-on care of guests, including maintaining clean suites and guest areas and feeding, exercising, and providing daily care for pets. It requires physical labor such as handling pets, walking, cleaning, and suite maintenance. The supervisor may perform additional duties as assigned by the management team. The posted starting rate is $16.00 per hour, with a $0.50 increase six months after hire and another $0.50 increase on the annual anniversary date.

Requirements

• High school diploma or GED, or one to two years of related experience and/or training, or an equivalent combination of education and experience.
• Strong organizational, cash management, and sales skills.
• Comfortable leading by example and managing hands-on tasks.
• Comfortable working around dogs of all sizes and physically able to lift up to 60 pounds.
• Exceptional communication and interpersonal skills.
• Flexibility to meet resort scheduling needs, including days, nights, weekends, holidays, and peak times.
• Valid driver's license.
• Ability to pass a criminal background check.

Nice To Haves

• Prior supervisory experience is highly preferred.

Responsibilities

• Directly supervise Resort Associates and Playtime Coordinators, including leading, training, and coaching them based on company standards, policies, and guidelines.
• Assist the management team with training employees, assigning and directing work, coaching, and conducting employee performance reviews.
• Report and document potential hazards or behavioral problems involving guests or employees to the management team.
• Maintain cleanliness of suites and guest areas.
• Feed, exercise, and provide daily care for guests.
• Assist new and existing team members in completing required LMS courses and training guides.
• Perform additional duties as required by the management team.

Benefits

• Opportunity to apply for the Unleashed Leadership Academy, which provides hands-on leadership training for advancement to Supervisor and Assistant Manager opportunities companywide.
• Opportunity to apply for the Dog Training Academy, with a scholarship to become a certified Dog Trainer (Canine Behavior Specialist).
• Opportunity to apply for the Grooming Academy, with a scholarship to become a certified Professional Pet Groomer.
• Complimentary Pet Day Camp for employees' dogs.
• 30 days of complimentary pet boarding, excluding holidays.
• On-demand pay through DailyPay.
• Discounted veterinary care and grooming services, depending on location.
• Dog and cat adoption assistance.
• Fitness reimbursement.
• Paid time off for full-time and part-time employees.
• 401(k) savings plan with company match.
• Health, dental, and vision insurance for full-time employees.
• Employee Assistance Program with an additional mental health benefit, available to all employees.
• Career development and company-paid training programs.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED