Back of House Supervisor (Huntington Bank Pavilion)

Live Nation Entertainment • Chicago, IL

67d • $18 - $23 • Onsite

About The Position

Huntington Bank Pavilion is seeking a Back of House Supervisor. The position is responsible for supervising and coordinating Back of House activities of the security department and staff within the venue. Duties may also include management functions under the direction of the Operations Coordinator and Operations Manager.

Requirements

• High School Diploma or equivalent preferred.
• At least 2 years of experience in a similar role.
• Working knowledge of security operations, safety practices in a business environment and enforcement procedures.
• Strong strategic thinking and creative problem-solving skills
• Excellent verbal, written and interpersonal communication skills
• Acute sense of judgment, tact and diplomacy
• A strong sense of teamwork and ability to execute programs
• Position requires constant walking, climbing stairs, lifting and carrying 50 lbs.+ and occasional sitting

Nice To Haves

• In certain states, a Guard Card is a plus.

Responsibilities

• Direct and supervise security staff and other employees performing security services.
• Provide guest service by greeting and assisting guests/clients and responding to guest/clients inquiries and complaints.
• Lead staff, ongoing staff training, staff positioning, ensuring that all staff members are well-informed on event specific details and managing breaks.
• Assist the Operations Coordinator to ensure compliance with all policies and procedures that relate to the security department, as well as local, state and federal laws and regulations.
• Oversees productivity and work assignments of the Back of House security staff and communicates with the Operations Coordinator (or designated Manager) any challenges and status of all assignments prior to the conclusion of the shift.
• Show CARE by participating in the venue’s sustainability program which could include implementing programs that conserve resources/prevent waste such as sorting waste and collecting recycling and educating our fans about our efforts.
• Partner with fellow band members at the end of show to close the venue- this may include collecting recyclables from the lawn and/or reserved section, picking up and properly storing event equipment such as lawn chairs, barricade, Etc.
• Train and evaluate security team members in venues.
• Assign and schedule team members to specific duties.
• Role model and enforce safety, health, and security priorities.
• Escort or drive motor vehicle to transport individuals to specified locations or to provide personal protection, if needed.
• Write reports of daily activities and irregularities such as equipment or property damage, theft, presence of unauthorized persons, or unusual occurrences.
• Other tasks as assigned by the Operations Coordinator.

Benefits

• Encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED