Anthropologie Back of House Specialist

Anthropologie•Santa Clarita, CA

8d•Onsite

About The Position

The Back of House Specialist enhances the customer experience by managing back-of-house operations and omni service processes. The role prioritizes product flow and replenishment based on merchant impact, follows processing and tagging standards, and supports timely visual execution. The specialist maintains organization on the sales floor and in the back of house, processes order queues strategically to prevent backlog, uses store technology to support a seamless omni-channel shopping experience, and maintains packaging standards to exceed customer expectations.

Requirements

Ability to work flexible hours to meet store product-flow and omni-channel demand, including mornings, nights, and weekends.
Proven track record in leading operational processes and achieving measurable results.
Eagerness to learn and grow within the organization.

Responsibilities

Prioritize product flow and replenishment based on the impact of the merchant process, and process order queues and daily workload to prevent backlog, limit cancellations, maintain customer touchpoints, and prioritize expedited orders.
Follow processing and tagging standards, maintain visual merchandising standards, and package products to meet customer expectations.
Support timely product placement and other visual priorities.
Keep the sales floor and back of house clean and organized so products are easy to find and restock.
Use store technology to support a seamless omni-channel shopping experience.
Lead and execute product flow, including shipment receipt, processing, security tagging, preparation for the sales floor, and product placement.
Oversee back-of-house standards and make decisions that support organization and efficiency; keep receiving, shipping, stock, and supply areas clean and organized.
Follow store safety standards, maintain inventory accuracy, reduce product loss, and uphold company policies and procedures to support store profitability.
Oversee omni processes to maintain fill rates and follow brand standards.
Oversee organization of supplies, technology, workstations, order staging, and pickup areas.
Facilitate the transfer of online products back to the warehouse.
Communicate daily with the leadership team about omni operations, shipments, restocking, and back-of-house organization to support task completion.
Proactively escalate issues that may affect the ability to meet company standards.
Collaborate with store leadership to share progress and articulate support needs to maximize efficiency.
Set an energized pace to establish and maintain omni-channel standards and service level agreements.