Anthropologie Back of House Specialist

Urban Outfitters•Pembroke Pines, FL

10d•Onsite

About The Position

The Back of House Specialist enhances the customer experience by managing back-of-house operations and omni service processes. The role prioritizes product flow and replenishment according to merchant impact, follows processing and tagging standards, and supports timely visual execution. The specialist maintains organization on the sales floor and in the back of house, strategically processes order queues to prevent backlogs, uses store technology to support a seamless omni-channel shopping experience, and maintains packaging standards that exceed customer expectations. The role leads and executes product flow, including receiving shipments, processing and security-tagging merchandise, preparing products for the floor, and placing them. It oversees back-of-house and omni-process standards, supports inventory accuracy and loss reduction, and communicates with store leadership about omni operations, shipments, restocking, organization, results, and support needs. Flexible availability is required to meet product-flow and omni-channel demand, including mornings, nights, and weekends. The starting pay is USD $18.70 per hour. URBN describes its benefits as including medical, dental, and vision coverage, PTO, employee discounts, and retirement savings; benefit availability and eligibility may depend on location and employment status.

Requirements

Ability to work flexible hours to meet store product-flow and omni-channel demand, including mornings, nights, and weekends.
Proven track record in leading operational processes and achieving measurable results.
Eagerness to learn and grow within the organization.

Responsibilities

Understand how the merchant process affects the business and prioritize product flow and replenishment accordingly.
Process order queues and daily workload strategically to prevent backlogs, limit cancellations, maintain customer touchpoints, and prioritize expedited orders.
Follow processing and tagging standards while maintaining visual merchandising standards.
Maintain packaging standards to meet customer expectations.
Support timely product placement and other visual priorities.
Keep the sales floor and back-of-house areas clean and organized so products are easy to find and restock.
Use store technology to support a seamless omni-channel shopping experience.
Lead and execute product flow, including shipment receipt, processing, security tagging, preparing products for the floor, and placing products.
Oversee back-of-house standards and make decisions that improve organization and efficiency.
Keep receiving, shipping, stock, and supply areas clean and organized.
Follow store safety standards, maintain inventory accuracy, reduce product loss, and comply with company policies and procedures.
Oversee the omni process to maintain fill rates and follow brand standards.
Oversee organization of supplies, technology, workstations, order staging, and pickup areas.
Facilitate transfer of online products back to the warehouse.
Communicate daily with the leadership team about omni operations, shipments, restocking, and back-of-house organization.
Escalate issues that may affect the ability to meet company standards.
Share progress on results with store leadership and communicate support needs to maximize efficiency.
Maintain an energized pace to meet omni-channel standards and service-level agreements.