Anthropologie Back of House Specialist

Urban Outfitters•Houston, TX

6d•Onsite

About The Position

The Back of House Specialist enhances the customer experience by managing back-of-house operations and omni service processes. The role prioritizes product flow and replenishment based on merchant impact, follows processing and tagging standards, and supports timely visual execution. The specialist maintains organization on the sales floor and in the back of house, processes order queues strategically to prevent backlog, and uses store technology to support a seamless omni-channel shopping experience. The role also maintains packaging standards to exceed customer expectations.

Requirements

Ability to work flexible hours to meet store product-flow and omni-channel demand, including mornings, nights, and weekends.
Proven track record leading operational processes and achieving measurable results.
Eagerness to learn and grow within the organization.

Responsibilities

Prioritize product flow and replenishment based on merchant impact.
Strategically process order queues and daily workload to prevent backlog and limit cancellations, maintain customer touchpoints, and prioritize expedited orders.
Follow processing and tagging standards while maintaining visual merchandising standards.
Use proper packaging to meet product presentation standards and exceed customer expectations.
Support timely product placement and other visual priorities.
Keep the sales floor and back of house clean and organized so products are easy to find and restock.
Use store technology to support a seamless omni-channel shopping experience.
Lead and execute product flow, including receiving shipments, processing and security-tagging products, preparing products for the floor, and placing products.
Oversee back-of-house standards and make decisions that improve organization and efficiency.
Keep receiving, shipping, stock, and supply areas clean and organized.
Follow store safety standards, maintain inventory accuracy, reduce product loss, and uphold company policies and procedures.
Oversee omni processes to maintain fill rates and follow brand standards.
Oversee organization of supplies, technology, workstations, order staging, and pickup areas.
Transfer online products back to the warehouse.
Communicate daily with the leadership team about omni, shipment, restock, and back-of-house organization to support task completion.
Proactively escalate issues that may affect the ability to meet company standards.
Collaborate with store leadership to share progress on results and communicate support needs to maximize efficiency.
Set an energized pace to establish and maintain omni-channel standards and service level agreements.