Anthropologie Back of House Specialist

Urban Outfitters•Santa Clarita, CA

6d•Onsite

About The Position

The Back of House Specialist enhances the customer experience by managing back-of-house operations and omni-channel service processes. The role prioritizes product flow and replenishment based on merchant impact, follows processing and tagging standards, and supports timely visual execution. The specialist maintains organized sales-floor and back-of-house areas, processes order queues to prevent backlogs, uses store technology to support a seamless omni-channel shopping experience, and maintains packaging standards that meet customer expectations. The position leads and executes product flow, including shipment receipt, processing, security tagging, preparing products for the sales floor, and placing products. It oversees back-of-house and omni-channel standards, supports inventory accuracy and loss reduction, and coordinates with store leadership to maintain efficient operations and service levels.

Requirements

Ability to work flexible hours to meet store product-flow and omni-channel demand, including mornings, nights, and weekends.
Proven track record in leading operational processes and achieving measurable results.
Eagerness to learn and grow within the organization.

Responsibilities

Prioritize product flow and replenishment based on merchant impact.
Process order queues and daily workloads to prevent backlogs and cancellations, maintain customer touchpoints, and prioritize expedited orders.
Follow processing and tagging standards while maintaining visual merchandising standards.
Use proper packaging to meet customer expectations.
Support timely product placement and other visual priorities.
Keep the sales floor and back-of-house areas clean and organized so products are easy to find and restock.
Use store technology to support a seamless omni-channel shopping experience.
Lead and execute product flow, including shipment receipt, processing, security tagging, preparing products for the floor, and placing products.
Oversee back-of-house standards and make decisions that improve organization and efficiency.
Keep receiving, shipping, stock, and supply areas clean and organized.
Follow store safety standards, support inventory accuracy and product-loss reduction, and uphold company policies and procedures.
Oversee the omni process to maintain fill rates and follow brand standards.
Oversee organization of supplies, technology, workstations, order staging, and pickup areas.
Facilitate the transfer of online products back to the warehouse.
Communicate daily with the leadership team about omni, shipment, restock, and back-of-house organization.
Escalate issues that may affect the ability to meet company standards.
Share progress and support needs with store leadership to maximize efficiency.
Maintain an energized pace to meet omni-channel standards and service-level agreements.