Anthropologie Back of House Specialist

Anthropologie•Pembroke Pines, FL

13d•$19•Onsite

About The Position

The Back of House Specialist enhances the customer experience by managing back-of-house operations and omni service processes. The role prioritizes product flow and replenishment based on merchant impact, follows processing and tagging standards, and supports timely visual execution. The specialist keeps the sales floor and back of house organized, processes order queues to prevent backlogs, uses store technology to support a seamless omni-channel shopping experience, and maintains packaging standards that exceed customer expectations. The position leads product flow activities, including receiving shipments, processing and security-tagging merchandise, preparing items for the floor, and placing product. It oversees back-of-house and omni-channel standards, helps maintain fill rates, supports inventory accuracy and loss reduction, and coordinates with store leadership to address operational needs and maintain service standards.

Requirements

Ability to work flexible hours to meet store product-flow and omni-channel demand, including mornings, nights, and weekends.
Proven track record in leading operational processes and achieving measurable results.
Eagerness to learn and grow within the organization.

Responsibilities

Prioritize product flow and replenishment based on merchant impact.
Process order queues and daily workloads to prevent backlogs and cancellations, maintain customer touchpoints, and prioritize expedited orders.
Follow processing, tagging, visual merchandising, and packaging standards.
Support timely product placement and other visual priorities.
Keep the sales floor, back of house, receiving, shipping, stock, and supply areas clean and organized.
Use store technology to support a seamless omni-channel shopping experience.
Lead product flow, including shipment receipt, processing, security tagging, preparing product for the floor, and placing product.
Make decisions that improve back-of-house organization and efficiency.
Follow store safety standards, support inventory accuracy and product-loss reduction, and uphold company policies and procedures.
Oversee omni processes to maintain fill rates and brand standards.
Maintain organizational standards for supplies, technology, workstations, order staging, and pickup areas.
Facilitate transfers of online products back to the warehouse.
Communicate daily with the leadership team about omni, shipment, restock, and back-of-house organization.
Escalate issues that may prevent the team from meeting company standards.
Share progress and support needs with store leadership to maximize efficiency.
Establish and maintain omni-channel standards and service level agreements.