B2B Credit and Collections Specialist

Workway•Radnor, PA

About The Position

Workway is seeking a B2B Collections & Credit Specialist for an established national distributor serving emergency restoration professionals, government agencies, and insurance organizations. The position manages a large commercial accounts receivable portfolio and balances collections, credit analysis, payment processing, and customer service. It helps protect company cash flow while supporting customers and internal sales teams with timely credit decisions and order releases.

Requirements

At least 2 years of B2B collections and credit experience.
Experience evaluating commercial credit using Dun & Bradstreet reports.
Comfort making and receiving a high volume of customer calls.
Experience processing electronic payments, including ACH and credit card transactions.
Working knowledge of ERP systems and accounting principles.
Proficiency with Microsoft Office, particularly Excel.
Excellent verbal and written communication skills.

Nice To Haves

Experience with Solar ERP or BuildTrust.
Experience supporting manufacturing, distribution, industrial products, restoration, or construction-related industries.

Responsibilities

Manage a portfolio of approximately 1,000 commercial customer accounts.
Conduct high-volume business-to-business collections through outbound and inbound calls.
Process customer payments by credit card and ACH.
Evaluate customer creditworthiness using Dun & Bradstreet reports and payment history.
Make credit decisions and release customer orders according to established credit guidelines.
Investigate and resolve customer billing disputes and account discrepancies.
Work with Sales to support customer needs while protecting company assets.
Maintain collection goals, including reducing portfolio delinquency to targeted levels.
Document customer communications and account activity accurately in the ERP system.
Communicate professionally with customers, internal departments, and management.