AWS Infrastructure Lead – IT Operations

Infosys

8d

About The Position

The AWS Infrastructure Lead will serve in the assigned job role of Infrastructure Consultant 2 within Infosys Financial Services. The role supports enterprise infrastructure and application services, with a focus on AWS and hybrid infrastructure. It involves resolving complex incidents, assessing client infrastructure, contributing to solution design, coordinating releases and maintenance, analyzing system performance, supporting security and continuity, identifying automation and process improvement opportunities, and facilitating collaboration across client, onsite, offshore, and vendor teams. The role also develops and maintains shared technical and procedural knowledge to improve efficiency and retain organizational expertise.

The successful candidate will provide subject-matter expertise in infrastructure design, operations, functionality, and change impact; lead critical incident response and root cause analysis; support enterprise service rollouts and application releases; and recommend and lead continuous improvement. A bachelor's degree or foreign equivalent is required, although three years of progressive specialty experience may be substituted for each year of education. The position may require relocation and/or travel to the work or project location. Applicants must be authorized to work in the United States without employer-based visa sponsorship; Infosys cannot provide immigration sponsorship for this role.

Requirements

• Bachelor’s degree or foreign equivalent from an accredited institution; three years of progressive specialty experience may substitute for each year of education.
• Deep expertise in enterprise infrastructure, including on-premises and hybrid cloud, and AWS cloud computing.
• Expertise in at least two of the following areas and intermediate knowledge in at least three others: Cloud Architecture, Security Framework, System Operations, Network, Database, Development/DevOps.
• Experience implementing and overseeing enterprise-level IT systems and services, including rollout of new services across applications and shared services.
• Ability to lead critical incident response and root cause analysis.
• Ability to lead critical application releases and implementations, including coordination of interfacing application changes.
• Understanding of vendor relationship management.
• Ability to build dashboards and automation scripts to improve observability, reduce manual work, and protect business uptime.
• Ability to serve as a subject-matter expert on design, operations, functionality, and change impact.
• Ability to recommend and lead continuous improvement.
• Collaborative spirit and excellent communication skills.
• Ability to work with cross-functional teams.
• Authorization to work in the United States for any employer without employer-based visa sponsorship; the employer cannot provide sponsorship for this role.
• Willingness to relocate and/or travel to the work or project location if required.

Nice To Haves

• AWS Certified Solutions Architect – Associate or Professional.
• AWS Certified DevOps Engineer – Professional.
• ITIL certification.
• Experience with Terraform or CloudFormation.
• Python scripting for automation.
• Experience with Splunk, Datadog, or Grafana dashboards.
• Hybrid cloud/networking experience, including Direct Connect and Transit Gateway.

Responsibilities

• Collaborate with internal and client teams to resolve complex incidents, conduct root cause analyses, and document findings with preventive recommendations.
• Evaluate client IT infrastructure, prepare actionable assessment reports, and support due diligence documenting infrastructure maturity and improvement opportunities.
• Contribute to scalable, cost-effective infrastructure solution design, review reusable components, and develop technical documentation for deployed systems.
• Coordinate release schedules and environment readiness, execute deployments according to protocols, conduct post-deployment testing, and manage version control.
• Coordinate maintenance schedules, emergency fixes, and technology upgrades while maintaining integration with existing systems and processes.
• Analyze performance data across systems, coordinate insights on system behavior, and support capacity planning.
• Conduct security checks, recovery drills, and compliance audits; implement security measures and coordinate continuity plans.
• Gather feedback, analyze infrastructure processes, identify automation opportunities, and propose efficiency improvements.
• Liaise with onsite, offshore, and vendor teams to document project requirements and support collaboration.
• Develop a centralized repository of technical and procedural knowledge, using insights from other projects to improve efficiency and retain organizational expertise.
• Provide support for complex or specialized infrastructure and application tasks, incidents, changes, and requests.
• Implement and oversee enterprise IT systems and services, including rollout of services across applications and shared services.
• Lead critical incident response and root cause analysis.
• Lead critical application releases and implementations, coordinating interfacing application changes.
• Manage vendor relationships.
• Build dashboards and automation scripts to improve observability, reduce manual work, and protect business uptime.
• Act as a subject-matter expert on design, operations, functionality, and the impact of changes.
• Recommend and lead continuous improvement initiatives.

Benefits

• Medical, dental, vision, and life insurance.
• Long-term and short-term disability insurance.
• Health and dependent care reimbursement accounts.
• Accident, critical illness, hospital indemnity, and legal insurance.
• 401(k) plan and contributions dependent on salary level.
• Paid holidays and paid time off.
• Competitive pay.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level