AWS Infrastructure Lead – IT Operations

Infosys • Raleigh, AZ

7d

About The Position

In the assigned job role of Infrastructure Consultant 2, the AWS Infrastructure Lead supports and leads enterprise infrastructure and application operations, including complex incidents, changes, requests, service rollouts, and releases. The role works with internal, client, onsite, offshore, and vendor teams to resolve incidents, conduct root cause analyses, document findings, and recommend preventive measures and continuous improvements.

The position evaluates client IT infrastructure and prepares actionable assessments of infrastructure maturity and improvement opportunities. It contributes to scalable, cost-effective infrastructure design, develops technical documentation, and manages deployment readiness, execution, testing, and version control. It also coordinates maintenance, emergency fixes, upgrades, performance analysis, capacity planning, security checks, recovery drills, compliance audits, and continuity plans.

The role identifies opportunities to automate and improve infrastructure processes, builds dashboards and automation scripts to enhance observability and reduce manual work, and serves as a subject matter expert on infrastructure design, operations, functionality, and the impact of changes. The Infosys Financial Services unit works with financial institutions on digital transformation using technologies such as AI, cloud, and data-led innovation, across banking, wealth management, and insurance.

Requirements

• Bachelor’s degree or foreign equivalent from an accredited institution, or three years of progressive experience in the specialty in lieu of each year of education.
• Deep expertise in enterprise infrastructure, including on-premises and hybrid cloud, and AWS cloud computing.
• Expertise in at least two of the following areas and intermediate knowledge of at least three others: Cloud Architecture, Security Framework, System Operations, Network, Database, and Development/DevOps.
• Experience implementing and overseeing enterprise-level IT systems and services, including rollout of new services across applications and shared services.
• Ability to lead critical incident response and root cause analysis.
• Ability to lead critical application releases and implementations, including coordination of interfacing application changes.
• Understanding of vendor relationship management.
• Ability to build dashboards and automation scripts to improve observability, reduce manual work, and protect business uptime.
• Ability to act as a subject matter expert on design, operations, functionality, and the impact of changes.
• Ability to recommend and lead continuous improvement.
• Collaborative spirit and excellent communication skills.
• Ability to handle complex incidents and implement resolutions.
• Ability to assess IT infrastructure and identify optimization opportunities.
• Ability to work with cross-functional teams.
• Must be authorized to work for any employer in the United States without employer-based visa sponsorship; Infosys cannot provide immigration sponsorship now or in the future.
• The position may require relocation and/or travel to the work or project location.

Nice To Haves

• AWS Certified Solutions Architect – Associate or Professional.
• AWS Certified DevOps Engineer – Professional.
• ITIL certification.
• Experience with Terraform or CloudFormation.
• Python scripting for automation.
• Experience with Splunk, Datadog, or Grafana dashboards.
• Hybrid cloud and networking experience, including Direct Connect and Transit Gateway.

Responsibilities

• Provide support for complex or specialized infrastructure and application tasks, incidents, changes, and requests.
• Implement and oversee enterprise IT systems and services, including rolling out new services across applications and shared services.
• Lead critical incident response, conduct root cause analyses, and document findings with preventive recommendations.
• Lead critical application releases and implementations, coordinating changes to interfacing applications.
• Evaluate client IT infrastructure, prepare actionable assessment reports, and support due diligence on infrastructure maturity and improvement opportunities.
• Contribute to scalable, cost-effective infrastructure designs, review reusable components, and develop technical documentation for deployed systems.
• Align release schedules and environment readiness; execute deployments, conduct post-deployment testing, and manage version control.
• Coordinate maintenance schedules, emergency fixes, and technology upgrades while ensuring integration with existing systems and processes.
• Analyze performance data and system behavior, and support capacity planning to optimize performance.
• Conduct security checks, recovery drills, and compliance audits; implement security measures and coordinate continuity plans.
• Gather feedback, identify automation opportunities, analyze infrastructure processes, and recommend efficiency improvements.
• Build dashboards and automation scripts to improve observability, reduce manual work, and protect business uptime.
• Serve as a subject matter expert on design, operations, functionality, and the impact of changes.
• Act as a liaison with onsite, offshore, and vendor teams to document project requirements and support collaboration.
• Develop a centralized repository of technical and procedural knowledge, using insights from other projects to improve efficiency and retain organizational expertise.
• Recommend and lead continuous improvement initiatives.

Benefits

• Medical, dental, vision, and life insurance.
• Long-term and short-term disability coverage.
• Health and dependent care reimbursement accounts.
• Accident, critical illness, hospital indemnity, and legal insurance.
• 401(k) plan and contributions dependent on salary level.
• Paid holidays and paid time off.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level