Awake Overnight Direct Care Supervisor

WALKER INC•Needham, MA

8d•$24 - $28•Onsite

About The Position

Walker Therapeutic & Educational Programs is hiring an Awake Overnight Direct Care Supervisor to supervise and provide a therapeutic milieu for its Needham campus during the overnight shift. Under the guidance of the Assistant Director of Residential Milieu Services, the Supervisor oversees assigned staff, including schedules, supervision, and evaluations, and provides crisis management and support for youth wake-ups across campus. The role works with children and youth with social, emotional, behavioral, and learning needs as part of a multidisciplinary team, using trauma-informed, relationship-based, family-involved, developmentally focused, competence-centered, and ecologically oriented approaches. The Supervisor supports staff development and program consistency in partnership with campus leadership and clinicians. Duties include monitoring overnight practices and licensing standards, strengthening staff skills in behavioral support plans and Therapeutic Crisis Intervention (TCI), coordinating communication across shifts, and providing campus leadership and crisis support as needed. The position also involves staff hiring and training activities, and may include administering medication to youth. This is a full-time overnight role in Needham, Massachusetts, with a bi-weekly rotating schedule that includes every other weekend. Additional flexibility may be required based on operational and business needs. The position requires a high school diploma or GED, residential-setting experience, required training and background-check suitability, and the ability to meet the physical and communication demands of the work.

Requirements

High school diploma or GED required.
Experience working in a residential setting required.
Successfully pass and apply Therapeutic Crisis Intervention (TCI) training.
Successfully pass and apply First Aid/CPR training.
Successfully pass medication training.
Successfully complete all background-check suitability requirements.
Have reliable transportation.
Strong interpersonal, written, and verbal communication skills.
Computer experience required.
Ability to remain calm and make safe decisions in high-pressure situations.
Ability to work effectively in a stressful, fast-paced environment.
Ability to learn, retain, and apply principles taught in training and supervision.
Physical stamina to participate in activities with children.
Ability to stand, walk, and run for extended periods; bend, stoop, stretch, lift, sit, use stairs, type, and look at a computer screen frequently.
Ability to meet deadlines and follow through with multiple projects simultaneously.
Ability to work flexibly and collaboratively as part of a team, including during high-stress periods.
Ability to transport clients in company vehicles.
Bi-weekly rotating schedule includes every other weekend; additional flexibility may be required based on operational and business needs.

Nice To Haves

Associate degree or higher in a related field.
MAP Certification.
Supervisory experience in a residential or overnight setting.
Previous experience working in a similar setting.
Valid Massachusetts driver’s license preferred.

Responsibilities

Act in alignment with the agency’s mission and core values, including trauma-informed, relationship-based, family-involved, developmentally focused, competence-centered, and ecologically oriented services.
Work with a multidisciplinary team to further children’s emotional, behavioral, and educational development.
Complete overnight campus supervisory rounds to ensure Direct Care Counselors are awake, perform their responsibilities, and complete required 15-minute checks using the Guard One system.
Work with campus leadership to assess schedules and structures and develop plans for training and supporting staff with overnight duties and wake-ups.
Adhere to unit licensing standards, including completing walkthroughs before the end of the shift.
Work with campus leadership and clinicians to improve staff understanding and implementation of individual behavioral support plans.
Promote staff use of TCI philosophy and language, including early intervention and de-escalation techniques.
Identify individual staff members’ and teams’ strengths and growth areas, including work with children, group management, child development knowledge, family communication, task completion, and teamwork.
Work with the campus supervisory team to identify topics for supervisor meetings.
Support communication across shifts and coordinate with other supervisors to address needs across campus.
Provide leadership and crisis support across campus as needed, including administering medication to youth as needed.
Participate in staff interviewing and hiring as assigned.
Assist with staff training as assigned.
Supervise assigned direct care staff.
Perform additional duties as assigned.