Awake Overnight Direct Care Supervisor

Walker • Needham, MA

6d • Onsite

About The Position

Walker Therapeutic & Educational Programs is seeking an Awake Overnight Direct Care Supervisor to provide supervision and a therapeutic milieu for its Needham campus during the overnight shift. The Supervisor works with children and youth experiencing social, emotional, behavioral, and learning challenges as part of a multidisciplinary team, using trauma-informed, relationship-based, family-involved, developmentally focused, competence-centered, and ecologically oriented approaches.

Under the guidance of the Assistant Director of Residential Milieu Services, the Supervisor oversees assigned staff and their performance, including scheduling, individual and group supervision, and evaluations. The role includes providing crisis management and supporting wake-ups across campus. The Supervisor also collaborates with campus leadership, clinicians, and other supervisors to support staff development, consistent care, licensing compliance, and communication across shifts.

The position follows a bi-weekly rotating schedule that includes every other weekend. Additional flexibility may be required to meet operational and business needs.

Requirements

• High school diploma or GED.
• Experience working in a residential setting.
• Ability to successfully pass and apply Therapeutic Crisis Intervention (TCI) training.
• Ability to successfully pass and apply First Aid/CPR training.
• Ability to successfully pass medication training.
• Strong interpersonal and communication skills, including written and verbal communication.
• Ability to remain calm and make safe decisions in high-pressure situations.
• Ability to work effectively in a stressful, fast-paced environment and collaboratively with a team, including during high-stress periods.
• Ability to learn, retain, and apply principles taught in training and supervision.
• Physical stamina to participate in activities with children; ability to stand, walk, and run for extended periods and perform frequent bending, stooping, stretching, lifting, sitting, stair use, typing, and computer-screen viewing.
• Computer experience.
• Ability to meet deadlines and follow through with multiple projects simultaneously.
• Ability to transport clients in company vehicles.
• Successfully complete all background check suitability requirements.
• Reliable transportation.

Nice To Haves

• Associate degree or higher in a related field.
• MAP Certification.
• Supervisory experience in a residential or overnight setting.
• Previous experience working in a similar setting.
• Valid Massachusetts driver’s license.

Responsibilities

• Provide overnight supervision and a therapeutic milieu across the campus.
• Manage staff schedules and the performance of assigned staff, including individual and group supervision and staff evaluations.
• Provide crisis management and support wake-ups across the Needham campus.
• Complete overnight supervisory rounds to ensure Direct Care Counselors remain awake, fulfill assigned responsibilities, and complete required 15-minute checks using the Guard One system.
• Collaborate with campus leadership to assess structure and schedules and develop plans for staff training and support with overnight duties and wake-ups.
• Adhere to licensing standards within the unit, including completing walkthroughs before the end of the shift.
• Work with campus leadership and clinicians to improve staff understanding and implementation of individual behavioral support plans.
• Promote use of Therapeutic Crisis Intervention (TCI) philosophy and language, including early intervention and de-escalation techniques.
• Identify individual staff and team strengths and growth areas, including work with children, group management, child development, family communication, task completion, and teamwork.
• Work with the campus supervisory team to identify issues for supervisor meetings and assist with communication across shifts.
• Coordinate with other supervisors to address needs and provide campus leadership and crisis support, including administering medication to youth as needed.
• Participate in staff interviewing and hiring as assigned.
• Assist with staff training as assigned.
• Supervise assigned direct care staff.
• Transport clients in company vehicles as needed.
• Perform additional duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED