Avp, Residential Services

People•Williamsville, NY

About The Position

As a member of the residential leadership team, the AVP, Residential Services oversees 24/7 operations across numerous residential programs and supervises Residential Directors to ensure quality services. The role supports the continued development of Residential Directors and oversees the continuum of residential services to create safe, functional living environments for people with intellectual and developmental disabilities (ID/DD). It also supports the agency’s strategic plan through the development and implementation of divisional operational plans. The position leads multiple programs, program types, and locations within a major functional area. It oversees compliance, service quality, incident management, corrective actions, budgets, records, staffing vacancies, and emergency response. Periodic on-site visits are required, and oversight may be needed during evenings, overnight periods, and weekends. The AVP supervises and supports the professional development of Residential Directors and administrative staff.

Requirements

Bachelor’s degree in psychology, social work, special education, public administration, health administration, or a related human services field, plus at least two years of full-time related supervisory or management experience and at least one year of clinical experience; OR an associate degree in a human services field and at least 10 years of full-time management experience serving individuals with developmental disabilities, with administrative experience overseeing multiple program sites.
Ability to oversee multiple residential programs, program types, and locations.
Ability to provide supervision and professional development to Residential Directors and administrative staff.

Responsibilities

Monitor and enforce compliance with applicable rules, regulations, laws, and HCBS guidelines while maintaining an in-depth understanding of assigned sites, program models, and daily operations.
Stay informed about program support needs, including human resources, recruitment, training, information technology, and property management.
Prepare for internal and external reviews and surveys through accurate documentation, compliance checks, and resolution of deficiencies.
Ensure high-quality support services that uphold individual rights and foster growth across homes, programs, sites, and the community.
Ensure Residential Directors foster positive relationships and communication with individuals, families, staff, advocates, and the community.
Develop and implement strategic and operational plans aligned with agency goals.
Analyze agency and residential performance data to identify needs and opportunities, develop improvement plans, and oversee their implementation.
Identify emerging trends, opportunities, and challenges and communicate them to the VP.
Guide and support management teams, promote a shared vision, and foster a positive work culture.
Supervise and support the professional development of Residential Directors and administrative staff.
Monitor Residential Directors’ performance and adherence to the Residential Director manual.
Oversee the Incident Management Process within regulatory timeframes and oversee implementation of Plans of Correction.
Ensure site vacancies are managed appropriately.
Serve as QIDP for individuals in assigned programs when necessary.
Assist in developing program budgets and provide financial oversight to ensure budget adherence.
Provide leadership and direction to programs during emergencies.
Develop policies and procedures to guide service implementation.
Ensure confidential, thorough recordkeeping and required retention and purging of individual- and staff-related activity and incident records.
Lead agency initiatives, special projects, grants, and committee assignments, and participate in meetings, trainings, and required projects.
Provide program oversight as needed during evenings, overnight periods, and weekends, and conduct periodic on-site visits to ensure quality standards.
Comply with agency policies and procedures and perform other duties as assigned.