AVP, Client Services

Adelphi Group•Williamsburg, VA

23h•Hybrid

About The Position

The Associate Vice President, Client Services is an agency leader and the primary client-facing representative for Snow Companies. Reporting to a Vice President, Senior Vice President, or Executive Vice President, this role strategically guides clients toward their communication and business objectives and fosters brand growth through category knowledge, strategic marketing expertise, strong relationships, and a commitment to patients and caregivers. The AVP typically manages several clients with a high degree of independence, grows business, develops team members, applies operational expertise, and leads collaborative cross-functional teams. The role requires sensitivity to the experiences of patients and caregivers and the ability to incorporate those experiences into client strategies and solutions. The AVP leads client relationships and product strategy, provides strategic counsel, manages account teams and finances, reviews materials, and identifies opportunities to grow client business. The role also supports employee engagement, mentoring, talent development, and agency culture. The position involves travel and handling potentially identifiable patient and health information. The employee must complete and follow required training covering Snow policies, HIPAA, adverse-event reporting, pharmaceutical promotional regulations, privacy, and data security. Omnicom policy requires employees to work in the office at least three days per week, subject to local law and any additional direction from the agency or manager.

Requirements

At least 6 years of experience in pharmaceutical or healthcare advertising.
Significant background in pharmaceutical advertising and account services.
Strong communication and presentation skills.
Ability to create new-business, creative, tactical, strategic, and sales presentations.
Ability to travel.
Ability to lead a team.
Strong mentoring and coaching skills.
Entrepreneurial ability to build business organically.
Management experience.
Proficiency in Microsoft PowerPoint, Excel, and Word.
Ability to work in the office at least three days per week, subject to local law and agency or manager direction.
Ability to successfully complete and adhere to required patient privacy, HIPAA, adverse-event reporting, pharmaceutical promotional compliance, privacy, and data-security training.

Nice To Haves

Patient experience.

Responsibilities

Develop and maintain productive client relationships at all levels, align expectations, provide strategic counsel, and ensure deliverables exceed client expectations.
Contribute to client financial management and meet internal client revenue targets.
Advise clients on marketplace conditions, competitive pressures, brand influences, patient programs, and strategic initiatives; promote agency expertise and build consensus.
Drive client strategy to address business and communications challenges, identify opportunities, and influence decision-making.
Maintain knowledge of brand, category, industry, communication, healthcare digital, competitive, and pipeline-product trends; interpret reports to generate client insights.
Drive organic business growth, pursue prospective clients, and develop new-business and agency partnership opportunities.
Lead and support employee engagement, cross-discipline collaboration, talent development, and agency culture.
Conduct regular account-team meetings, maintain awareness of ongoing projects, and provide guidance, support, and resources.
Manage product strategy and its tactical implementation, providing short- and long-term direction.
Work with account teams to resolve internal issues related to team dynamics.
Mentor team members, review performance, identify development needs, and arrange coaching or mentoring partnerships.
Keep senior leadership informed of key account issues.
Manage team workloads and ensure SOW tactics are executed strategically and on time.
Ensure account teams are trained in contact reports, creative work plans, strategic points of view, agency processes, and brand-market knowledge.
Review and approve materials before client review.
Manage account finances, including forecasting, income generation, and reporting to senior leadership.
Collaborate with the Creative Team on brand strategy and materials development.
Analyze business developments and competitive landscapes to identify and propose business-growth opportunities.
Lead strategic recommendations to clients and identify opportunities to upsell Snow programs and services.
Manage multiple accounts and develop client SOWs.
Prepare for and attend strategic planning meetings with clients.
Develop internal processes and procedures for company-wide best practices.
Travel as required.
Complete and adhere to required training and policies regarding patient privacy, HIPAA, adverse-event reporting, pharmaceutical promotional regulations, privacy, and data security.
Perform additional consistent duties as required by business needs.