Services Business Execution Associate, AVP

Citi • New York, NY

1d • $109,120 - $163,680

About The Position

The Services Business Execution Productivity AVP supports the successful execution of multiple programs designed to generate productivity and optimize Services’ global network. The role contributes to agreed governance structures and supports delivery of strategic programs on timelines aligned with business goals.

The position offers exposure to multiple areas within Services and how they work together, detailed learning of Services financials, opportunities to work with AI, and collaboration with senior leadership across Services. The role supports a broad range of sponsors and stakeholders, helping ensure initiatives meet milestones and success criteria. It drives projects from initiation through close, with a focus on efficient delivery of stated business goals.

Key areas include planning and tracking productivity targets against progress, AI automation, headcount and expense management, identifying and executing profitability improvement initiatives, stakeholder communication, issue resolution, and dependency management. The role also requires assessing risk in business decisions, maintaining compliance with applicable requirements, and supporting continuous improvement.

Requirements

• Excellent communication skills to negotiate across all levels of the organization.

Responsibilities

• Serve as the team's AI champion, develop an AI strategy around current processes, lead the development of new and enhanced AI-driven automated processes, and promote effective AI use across the team and Services organization.
• Develop an in-depth understanding of the Services P&L and Balance Sheet, with a focus on expenses.
• Identify and execute initiatives to meet productivity goals and manage Services Direct and Indirect expenses.
• Analyze strategic business transformation opportunities for financial impact, prioritize opportunities, and contribute to detailed implementation plans.
• Consolidate headcount requests across Services and collaborate on recommendations for approval or rejection to present to the Services Workforce Management Council.
• Communicate Workforce Management Council meeting outcomes to stakeholders.
• Establish and manage governance for key projects, ensuring stakeholders agree on scope, deliverables, and timelines.
• Develop and maintain end-to-end project plans that define tasks, dependencies, roles, and responsibilities.
• Monitor and report progress against deadlines, manage project cadence, and ensure dependencies and tasks are addressed as agreed.
• Prepare and deliver reporting materials for senior management to support transparency and timely decisions.
• Identify, manage, and escalate risks and issues; anticipate delays and resolve problems to support project success.
• Assess risk in business decisions and ensure compliance with applicable laws, rules, and regulations while safeguarding the firm's reputation, clients, and assets.
• Evaluate project and business performance and communicate lessons learned to foster continuous improvement.
• Collaborate with a wide range of individuals in support of productivity execution and progress.

Benefits

• Medical, dental, and vision coverage
• 401(k)
• Life, accident, and disability insurance
• Wellness programs
• Paid time off, including vacation, sick leave, and paid holidays
• Discretionary and formulaic incentive and retention awards may be available to eligible employees

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed