AVP, Clinical & Specialized Services
About The Position
The AVP, Clinical & Specialized Services provides strategic and operational leadership for multidisciplinary teams across clinical, behavioral health, vocational rehabilitation, ADA, and financial management functions. The role ensures specialized service teams align with organizational objectives, customer needs, industry best practices, and business strategies. The AVP evaluates emerging industry, clinical, vocational, workforce, and regulatory trends and translates insights into strategies for evolving services, capabilities, and operating models. The position directs planning and implementation of policies and activities that support consistent professional standards, evidence-based practices, regulatory compliance, and organizational goals. It also provides executive oversight for services supporting complex claim decisions, accommodation assessments, return-to-work initiatives, financial recovery, and litigation support. The role partners with leaders in Claims, Legal, Compliance, Product, Underwriting, Sales, and Finance, and drives performance analysis to improve operational effectiveness, service quality, customer experience, and financial performance. This is a remote position requiring the employee to work from home within the continental United States, with occasional office attendance possible based on business needs. Travel is 10% or less.
Requirements
- Bachelor's degree in Business Administration, Healthcare Administration, Nursing, Rehabilitation Counseling, Human Services, Insurance, or a related field, or an equivalent combination of education and experience.
- 10 years of professional job-related experience.
- 5 years of management experience.
- Extensive knowledge of disability and absence management, clinical operations, vocational rehabilitation, behavioral health, workplace accommodations, and claims management practices.
- Broad knowledge of federal and state regulations affecting disability, leave administration, workplace accommodations, healthcare, and insurance operations.
- Ability to assess emerging industry, workforce, clinical, and regulatory trends and translate insights into business and operational strategies.
- Strong understanding of professional standards governing licensed and credentialed disciplines, including clinical, vocational rehabilitation, behavioral health, and related functions.
- Ability to lead multidisciplinary professional teams and build organizational capabilities for current and future business needs.
- Knowledge of financial management, budgeting, and expense controls to allocate resources while maintaining service quality and operational performance.
- Knowledge of employee relations principles and leadership practices to foster employee engagement, address workplace issues, and support organizational objectives.
Nice To Haves
- Master's degree in Business Administration, Healthcare Administration, Nursing, Rehabilitation Counseling, Human Services, Insurance, or a related field.
- Professional licensure or experience working within clinical, behavioral health, vocational rehabilitation, disability management, rehabilitation counseling, healthcare, or related professional environments.
Responsibilities
- Ensure clinical and specialized service teams are aligned with organizational objectives, customer needs, industry best practices, and business strategies.
- Direct multidisciplinary teams across clinical, behavioral health, vocational rehabilitation, ADA, and financial management functions, providing strategic and operational leadership for specialized service delivery.
- Evaluate emerging industry, clinical, vocational, workforce, and regulatory trends and develop strategies to align services, capabilities, and operating models with evolving business needs.
- Drive performance analysis to assess progress toward business objectives and identify opportunities to improve operational effectiveness, service quality, customer experience, and financial performance.
- Provide strategic direction for planning and implementing policies, objectives, and activities that ensure consistent application of professional standards, evidence-based practices, regulatory requirements, and organizational goals.
- Partner with Claims, Legal, Compliance, Product, Underwriting, Sales, and Finance leaders to develop and implement strategies that enhance service delivery, operational effectiveness, financial performance, and risk management.
- Provide executive oversight and governance for clinical and specialized services that support complex claim decisions, accommodation assessments, return-to-work initiatives, financial recovery activities, and litigation support.
- Perform other duties as assigned.
Benefits
- Medical, dental, and vision coverage.
- Prescription drug coverage.
- Health care flexible spending account.
- Dependent care flexible spending account.
- Aflac supplemental Accident, Cancer, Critical Illness, and Hospital Indemnity policies offered at no cost to employees.
- 401(k) plans.
- Annual bonuses.
- Opportunity to purchase company stock.
- 11 paid holidays annually.
- Up to 20 days of PTO to be used for any reason.
- State-mandated sick leave and other leaves of absence, if eligible.
- Adoption and parental leave in accordance with applicable leave laws.
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What This Job Offers
Job Type
Full-time
Career Level
Executive
