AVP, RESIDENTIAL SERVICES
About The Position
As a member of the residential leadership team, the AVP, Residential Services provides oversight of the 24/7 operations of numerous residential programs and supervises Residential Directors to ensure high-quality services and their ongoing professional development. The role oversees the continuum of residential services to create safe, functional living environments for people with intellectual and developmental disabilities (ID/DD), and supports the agency strategic plan through divisional operational plans. The AVP ensures regulatory compliance, quality services, readiness for reviews and surveys, and effective operational support across assigned programs. The position oversees incident management, plans of correction, budgets, vacancies, records, policies and procedures, and program improvement efforts. It leads multiple programs and locations, supports management teams, provides leadership during emergencies, and may serve as QIDP for individuals in assigned programs when necessary. Evening, overnight, and weekend oversight may be required, along with periodic on-site visits.
Requirements
- Bachelor’s degree in psychology, social work, special education, public administration, health administration, or a related human services field, plus at least two years of full-time related supervisory or management experience and at least one year of clinical experience; OR an associate degree in a human services field and at least 10 years of full-time management experience serving individuals with developmental disabilities, including administrative experience overseeing multiple program sites.
- Ability to provide supervision and professional development to Residential Directors and Administrative staff.
Responsibilities
- Monitor and enforce compliance with applicable rules, regulations, laws, and HCBS guidelines across assigned sites and programs.
- Stay informed about program support needs, including human resources, recruitment, training, information technology, and property management.
- Maintain readiness for external and internal reviews and surveys through accurate documentation, compliance checks, and correction of deficiencies.
- Ensure high-quality support services that uphold individual rights and foster growth across homes, programs, sites, and the community.
- Ensure Residential Directors foster positive relationships and communication with individuals, families, staff, advocates, and the community.
- Develop and implement strategic and operational plans aligned with agency goals.
- Analyze agency and residential performance data, identify improvement opportunities, and oversee implementation of improvement plans.
- Identify emerging trends, opportunities, and challenges and communicate them to the VP.
- Guide and support management teams, promote a shared vision, and motivate teams toward common goals.
- Supervise and support the professional development of Residential Directors and Administrative staff.
- Monitor Residential Directors’ performance and adherence to the Residential Director manual.
- Oversee the Incident Management Process within regulatory timeframes and oversee implementation of Plans of Correction.
- Ensure site vacancies are managed appropriately.
- Serve as QIDP for individuals in assigned programs when necessary.
- Assist with program budget development and provide financial oversight to ensure budget adherence.
- Provide leadership and direction to programs during emergencies.
- Develop policies and procedures to guide service implementation.
- Ensure confidential and thorough recordkeeping, including required retention and purging of individual- and staff-related activity and incident records.
- Lead agency initiatives, special projects, grants, and committee assignments, and participate in meetings, trainings, and required projects.
- Provide program oversight as needed during evenings, overnights, and weekends, including periodic on-site visits.
- Lead multiple programs, program types, and locations within a major functional area.
- Comply with agency policies and procedures and perform other duties as assigned.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
