AVP, Process Excellence Delivery

Arch Capital Group • Home Base, NC

3d

About The Position

The AVP, Corporate Transformation Advisory Delivery Manager oversees and implements transformation initiatives to drive continual improvement within a business unit. The role applies Lean principles and operational management practices to achieve sustainable results. It partners with business and service unit experts to assess current and future states, develop implementation plans, and understand the impact and value of changes. The position also builds partnerships across the organization and supports leaders and teams in embedding continuous improvement into their work.

Requirements

• At least 7 years of experience as a Lean management leader, with demonstrated success leading end-to-end transformational change.
• Lean or similar certification, or experience implementing continuous improvement principles in service environments or organizations, such as Business Agility, Lean management techniques, or Six Sigma.
• Proven track record developing and/or implementing Lean or continuous improvement initiatives.
• Ability to interpret data effectively and measure performance.
• Ability to handle changing priorities and use good judgment in challenging situations.
• Superior oral and written communication skills, attention to detail, and ability to develop and present to senior company leaders.
• Deep knowledge and demonstrated application of change management principles, practices, methodologies, and tools.
• Exceptional presentation, written, and verbal communication skills, including the ability to develop compelling messaging for diverse audiences.
• Strong ability to facilitate, teach, and coach diverse audiences.
• Ability to collaborate in a team environment and deliver effective consulting and coaching.
• High integrity and discretion when handling confidential matters and sensitive situations.
• Proficiency in project and program management.
• Proficiency in data mining and analysis.
• Bachelor’s degree with related experience or a master’s degree in a related field; work experience may substitute for the education requirement.
• Ability to travel 40%–50%.

Nice To Haves

• Experience in financial services or insurance and understanding of operational management practices.
• Professional Lean Certification.

Responsibilities

• Lead the deployment of Lean transformation initiatives and continuous improvement practices and routines.
• Guide current-state and future-state assessments, implementation plans, and evaluation of the impact and value of changes in cooperation with business or service unit experts.
• Develop strong partnerships to understand business issues and priorities and integrate continuous improvement into the organization.
• Apply Lean and problem-solving tools and analyses to develop insights and solutions, and promote consistent Lean standards in value stream or functional delivery.
• Ensure consistent and successful delivery of agreed standard work.
• Guide training and problem-solving workshops with senior managers and teams.
• Coach senior leaders in their sponsor roles and coach leaders at all levels to support and sustain continuous improvement, including through management practices and routines.
• Coach managers and teams in tools and techniques to identify, prioritize, and capture performance standards.

Benefits

• Multiple medical plans, dental, vision, and prescription drug coverage
• Competitive 401(k) with generous matching
• Paid time off beginning at 20 days per year
• Up to 12 paid company holidays per year
• Two paid days of volunteer time
• Basic life and AD&D insurance
• Short- and long-term disability coverage
• Paid parental leave of up to 10 weeks
• Student loan assistance
• Tuition reimbursement
• Backup child and elder care

What This Job Offers

• Job Type: Full-time
• Career Level: Senior