AVP, Process Excellence Delivery

Arch Insurance Group Inc. • Home Base, NC, NC

1d

About The Position

The AVP, Corporate Transformation Advisory Delivery Manager oversees and implements transformation initiatives to drive continual improvement within a business unit. The role requires a strong understanding of Lean principles and operational management practices to deliver sustainable results. It partners with business and service unit experts to define current and future states, implementation plans, and the impact and value of changes. The position also develops partnerships across the organization, applies Lean and problem-solving methods, and supports leaders and teams in sustaining continuous improvement.

Requirements

• At least 7 years of experience as a Lean management leader, with demonstrated success leading end-to-end transformational change.
• Experience in financial services or insurance and understanding of operational management practices; these are preferred in the posting.
• Lean or similar certification, or experience implementing continuous improvement principles in service environments or organizations, such as Business Agility, Lean management techniques, or Six Sigma.
• Proven track record developing and/or implementing Lean or continuous improvement initiatives.
• Ability to interpret data effectively and measure performance.
• Ability to handle changing priorities and use good judgment in challenging situations.
• Superior oral and written communication skills, attention to detail, and ability to develop and present to senior company leaders.
• Deep knowledge and demonstrated application of change management principles, practices, methodologies, and tools.
• Exceptional presentation, written, and verbal communication skills, including the ability to develop compelling messaging for diverse audiences.
• Strong ability to facilitate, teach, and coach diverse audiences.
• Ability to collaborate in a team environment and deliver effective consulting and coaching.
• High integrity and ability to handle confidential matters and sensitive situations with discretion.
• Proficiency in project and program management.
• Proficiency in data mining and analysis.
• Bachelor’s degree with related experience or a Master’s degree in a related field; work experience may substitute for the education requirement.
• Ability to travel 40%–50%.

Nice To Haves

• Professional Lean Certification.

Responsibilities

• Lead Lean Transformation deployment, including initiatives and continuous improvement practices and routines.
• Guide the development of current-state and future-state assessments, implementation plans, and evaluations of the impact and value of changes in cooperation with business or service unit experts.
• Develop and nurture partnerships to understand business issues and priorities and integrate continuous improvement into the organization.
• Use standard Lean and problem-solving tools and analyses to develop insights and solutions, and drive consistent use of Lean standards in Value Stream or Function delivery.
• Ensure consistent and successful delivery of agreed standard work.
• Guide training and problem-solving workshops with senior managers and teams.
• Coach senior leaders in their roles as sponsors and coach leaders at all levels on supporting and sustaining continuous improvement, including management practices and routines.
• Coach managers and teams on tools and techniques for identifying, prioritizing, and capturing performance standards.

Benefits

• Multiple medical plans
• Dental, vision, and prescription drug coverage
• Competitive 401(k) with generous matching
• Paid time off beginning at 20 days per year
• Up to 12 paid company holidays per year
• Two paid Volunteer Time Offer days
• Basic Life and AD&D Insurance
• Short- and Long-Term Disability
• Paid Parental Leave of up to 10 weeks
• Student Loan Assistance
• Tuition Reimbursement
• Backup Child and Elder Care

What This Job Offers

• Job Type: Full-time
• Career Level: Senior