Director, Delivery Excellence

Thunder • United States,

3h • Remote

About The Position

Thunder is seeking a Director of Delivery Excellence to strengthen the consistency, quality, and scalability of professional services delivery across Salesforce, AWS, and emerging technologies. This operational leader and delivery strategist will actively support execution success, including embedding in critical strategic accounts to align execution, optimize performance, and improve delivery outcomes.

The Director will define and improve the standards, governance, tools, and performance insights that help delivery teams achieve strong client outcomes. Working with Delivery and cross-functional leaders, the role identifies systemic friction and promotes lasting adoption of delivery standards. Delivery and Capability leaders retain direct line accountability for client engagements; the Director provides hands-on leadership, account alignment, and governance. The position is remote in the United States, with a preference for candidates near a major hub.

Requirements

• 10+ years of experience in technology consulting, systems integration, or professional services, including Salesforce ecosystem delivery experience.
• 5+ years leading delivery operations, governance, delivery excellence, or enterprise-scale process improvement.
• Deep understanding of the Salesforce implementation lifecycle, Agile or hybrid methods, project economics, risk management, and quality management.
• Demonstrated ability to enter complex, high-stakes enterprise environments, stabilize performance, align stakeholders, and recover engagement momentum.
• Ability to translate business strategy into practical operational standards while adapting to real-world project dynamics.
• Ability to constructively challenge ineffective practices and influence senior executives, cross-functional partners, and delivery teams without direct authority.
• Track record of using delivery metrics and KPIs to guide decisions, improve delivery quality, and protect project margin and profitability.
• Currently authorized to work in the United States on a full-time basis.

Nice To Haves

• Salesforce certifications.
• PMP, Agile, or Lean credentials.
• PSA or PPM experience.
• Distributed delivery experience.

Responsibilities

• Embed directly in pivotal strategic accounts to assess delivery performance, reinforce client alignment, and establish action plans for long-term success.
• Lead cross-functional alignment during complex project milestones and resolve scope, technical, or governance challenges.
• Translate execution insights from strategic accounts into scalable operational improvements.
• Define and maintain delivery methodologies, playbooks, templates, and governance across the engagement lifecycle.
• Standardize project initiation, planning, risk escalation, quality gates, and project closure while accounting for engagement complexity.
• Identify recurring delivery friction and lead practical cross-functional improvements.
• Establish delivery KPIs and dashboards covering project health, schedule and budget adherence, margin trends, utilization, quality, and client outcomes.
• Partner with leaders on project health reviews, risk escalation, and corrective actions.
• Embed retrospectives, lessons learned, reusable assets, and quality improvements across Salesforce implementations.
• Enable teams to adopt delivery standards and tools, and partner with People on capability gaps and manager support.
• Work with Finance, Resource Management, Sales, and Capability leaders on delivery economics, staffing processes, and sales-to-delivery handoffs.
• Assess tools, automation, and Salesforce ecosystem practices that improve consistency and efficiency.

Benefits

• Medical, dental, and vision coverage through Sequoia.
• Employer-paid life and disability insurance.
• Stock options.
• Mentorship, certifications, and hands-on opportunities to develop Salesforce and Amazon expertise.
• Remote work.
• Flexible PTO with a two-week minimum.
• Generous leave policies.

What This Job Offers

• Job Type: Full-time
• Career Level: Director
• Education Level: No Education Listed