Director, Delivery & Deployment Excellence

ResMed

12d • $184,000 - $230,000

About The Position

As the Delivery and Deployment Excellence Leader for the Americas, this senior, influential role leads regional business readiness, solution quality, deployment excellence, and adoption for Oracle E-Business Suite upgrades and enhancements. The role connects global program direction with practical regional execution, helping business teams prepare for testing, cutover, go-live, stabilization, and transition into business-as-usual operations.

The role shapes regional priorities, guides trade-offs, and establishes consistent approaches that support process standardization, productivity, and stronger business outcomes. It works across business and technology teams, partnering with global program leaders, regional business leaders, technology teams, commercial entities, and regional counterparts. The position is based in the USA.

Requirements

• Bachelor’s degree in business, technology, supply chain, finance, or a related discipline, or equivalent practical experience.
• Substantial experience in enterprise transformation, ERP delivery, business deployment, testing, or change execution, including complex regional or cross-regional delivery.
• Strong knowledge of end-to-end business processes and the connections between commercial, customer service, finance, distribution, and supply chain operations.
• Experience leading readiness, testing, cutover, go-live, and stabilization for large-scale technology or process change.
• Ability to use data, milestones, and readiness measures to assess delivery health and support timely decisions.
• Clear written and verbal communication across functions, cultures, regions, and time zones.

Nice To Haves

• Experience with Oracle E-Business Suite or a comparable enterprise ERP platform.
• A relevant program, project, testing, or change management certification.
• Experience in regulated healthcare, medical devices, or a similarly complex environment.

Responsibilities

• Partner with Order Management, Distribution, Finance, Customer Service, Supply Chain, Global Trade Services, and commercial teams across the Americas to assess requirements, define process scenarios and acceptance criteria, and align regional priorities with the approved ERP roadmap.
• Lead regional business process assessments, identify opportunities to simplify and standardize work, and sponsor improvements that reduce inefficiency and increase the value of technology investment.
• Resolve trade-offs between regional requirements and global process or solution strategies, escalating enterprise-level decisions with clear recommendations when required.
• Set the Americas testing and business-readiness approach within the global program framework, translating approved requirements into risk-based test scenarios and securing suitable business participation.
• Oversee system integration, user acceptance, regression, and other testing cycles, including milestones, defect triage, resolution, retesting, and business sign-off for material issues.
• Establish regional readiness criteria aligned with global governance and maintain visibility of actions, dependencies, risks, issues, and overall deployment health.
• Develop and lead deployment, cutover, go-live, and stabilization plans with accountable business and technology owners, supporting a controlled transition into everyday operations.
• Coordinate regional change and adoption activity, including stakeholder engagement, communications, training, and readiness in partnership with functional and change leads.
• Connect global program leaders, regional business leaders, technology teams, and commercial entities, influencing decisions that protect delivery, adoption, and business outcomes.
• Partner with regional counterparts to build common standards, share lessons, and develop reusable deployment playbooks and practices.
• Monitor post-go-live performance, sponsor timely issue resolution, and capture lessons that strengthen future deployments.
• Identify and ideate AI-based solutions using ERP as a backbone to improve regional business process performance and employee productivity.

Benefits

• Medical, dental, vision, life, AD&D, and disability insurance for employees regularly scheduled to work 30 or more hours per week.
• HSA, FSA, commuter benefits, and sleep care management.
• 401(k), employee stock purchase plan (ESPP), employee assistance program (EAP), and tuition assistance.
• Flexible Time Off (FTO).
• 14 paid company holidays.
• Up to 14 weeks of primary caregiver leave or 2 weeks of secondary caregiver leave.
• Competitive pay, flexible work arrangements, and programs supporting personal and professional growth.
• Eligible employees may have the opportunity to participate in incentive compensation programs, subject to applicable plan terms and eligibility requirements.

What This Job Offers

• Job Type: Full-time
• Career Level: Director