AVP, Hospital Operations - Lakeside Medical Center

Health Care District of Palm Beach County•Belle Glade, FL

18h

About The Position

The Associate Vice President (AVP) of Hospital Operations provides strategic and operational leadership for Imaging Services, Laboratory Services, Respiratory Services, Support Services, and Facilities Management within an acute care hospital. Support Services and Facilities Management includes Plant Operations, Environmental Services, Dietary Services, Biomedical Services, and Security. The AVP ensures effective, efficient, and compliant delivery of diagnostic, therapeutic, and support services that are essential to high-quality patient care. The AVP establishes strategic priorities, monitors operational and financial performance, develops departmental leaders, and aligns services with organizational goals, patient safety requirements, and regulatory standards. As a member of the hospital’s executive team, the AVP contributes to organizational decision-making, strategic planning, and operational policy development. The role works collaboratively with executive leadership, medical staff, Nursing, clinical departments, and other stakeholders to optimize service delivery, improve patient outcomes and experience, strengthen operational performance, and steward organizational resources responsibly. The AVP supports continuous improvement, workforce engagement, regulatory readiness, emergency preparedness, and sustainable strategies to meet current and future hospital needs. Responsibilities span departmental operations, financial and capital planning, performance measurement, compliance, quality and patient safety, leadership development, data-informed improvement, and continuity of essential hospital services.

Requirements

Bachelor’s degree in Healthcare Administration, Business Administration, Health Services Management, or a related field.
At least seven years of progressive leadership experience in hospital operations, clinical support services, diagnostic services, or healthcare administration.
Demonstrated experience managing multiple departments, complex operational functions, budgets, and multidisciplinary teams in an acute care hospital or comparable healthcare environment.
Experience with regulatory compliance, accreditation readiness, performance improvement, financial management, and strategic planning.
Demonstrated ability to analyze operational and financial data, develop improvement strategies, and achieve measurable results.
Strong leadership, communication, organizational, analytical, and problem-solving skills.

Nice To Haves

Master’s degree in Healthcare Administration, Business Administration, Health Services Management, or a related field.
Lean Six Sigma green belt or higher.

Responsibilities

Provide strategic direction and operational oversight for Imaging Services, Laboratory Services, Respiratory Services, Support Services, and Facilities Management.
Translate organizational priorities into departmental goals, operating plans, performance measures, and improvement initiatives; contribute to executive decision-making, strategic planning, and policy development.
Evaluate service delivery models and identify opportunities to improve quality, efficiency, access, productivity, financial performance, service integration, and coordination.
Provide administrative and operational oversight of imaging services, including diagnostic modalities, safety, scheduling, access, throughput, equipment, regulatory readiness, capital planning, staffing, and financial performance.
Oversee Laboratory Services to ensure accurate, reliable, timely testing; appropriate quality systems; regulatory compliance; effective staffing and equipment planning; and resolution of service disruptions and operational risks.
Oversee Plant Operations and Facilities, including hospital buildings, grounds, utilities, infrastructure, maintenance programs, inspections, life safety readiness, capital projects, and long-term facilities planning.
Oversee Environmental Services, including cleaning, disinfection, sanitation, housekeeping, waste management, infection prevention coordination, audits, staffing productivity, and service quality.
Oversee Dietary Services, including food preparation and delivery, food safety, sanitation, staffing, inventory, financial management, prescribed diets, patient satisfaction, and waste reduction.
Oversee Biomedical Services, including medical equipment maintenance, inspection, testing, repair, preventive maintenance, inventory, lifecycle and capital planning, service contracts, recalls, and safety concerns.
Oversee Security operations, including access control, surveillance, patrols, incident response, workplace violence prevention, emergency preparedness, security performance, and coordination with law enforcement or community partners as appropriate.
Provide administrative and operational oversight of Respiratory Services, including staffing, scheduling, competencies, equipment readiness, service coverage, performance, regulatory obligations, and financial stewardship.
Ensure assigned departments comply with applicable laws, regulations, accreditation standards, and organizational policies; support survey readiness, audits, documentation, corrective actions, and risk mitigation.
Promote quality, patient safety, accountability, transparency, and continuous improvement; review adverse events, service disruptions, audit findings, and operational deficiencies and ensure appropriate escalation and follow-up.
Develop, manage, and monitor departmental operating and capital budgets; evaluate costs, productivity, contracts, equipment investments, and opportunities for sustainable savings without compromising quality or safety.
Establish departmental KPIs and reporting; use operational, clinical, quality, staffing, patient experience, and financial data to guide decisions, evaluate performance, and implement measurable improvements.
Recruit, develop, coach, evaluate, and retain departmental leaders and staff; establish expectations, promote engagement and succession planning, and address workforce matters with Human Resources.
Participate in hospital emergency management and business continuity planning, drills, exercises, after-action reviews, and corrective action planning; maintain continuity and restoration plans for essential services.
Build effective relationships across executive leadership, medical staff, Nursing, clinical and administrative departments, and organizational stakeholders; participate in committees and projects and communicate priorities, results, risks, and improvement opportunities.