AVP Account Manager, Japanese-English Bilingual

Marsh McLennan•Kansas City, MO

3d•Onsite

About The Position

Marsh is seeking a Japanese-bilingual Account Manager for its Select Risk Solutions team, part of Marsh Risk. Based in Kansas City, this full-time, on-site role focuses on servicing and supporting Japanese-owned companies operating in the United States, as well as multinational clients navigating complex insurance and risk challenges in the U.S. and globally. The role combines insurance expertise, commercial insight, and cross-cultural communication to deliver risk solutions and a strong client experience. The Account Manager partners with clients, Japanese parent companies, local leadership teams, carriers, underwriters, advisors, and internal Marsh specialists. The position also supports client retention, new business development, placement strategy, account management, and cross-border coordination while upholding regulatory, professional, and internal compliance standards.

Requirements

Bachelor’s degree in Business, Insurance, Finance, Risk Management, or a related field.
2–4 years of experience in insurance brokerage, commercial insurance placement, risk management, or a related field.
Professional fluency in Japanese and English, including communicating with business leaders, explaining complex insurance concepts, and preparing or reviewing business communications in both languages.
Experience supporting commercial insurance programs involving Property, Casualty, FINPRO, or related lines.
Experience managing client accounts, renewals, placements, or complex insurance projects.
Knowledge of insurance markets, underwriting practices, risk assessment, and coverage structures.
Strong analytical and problem-solving skills, including the ability to use data and market insights to inform recommendations.
Excellent relationship-building, communication, organization, and presentation skills.
Ability to work independently, manage competing priorities, and perform effectively in a fast-paced environment.
Willingness and ability to obtain and maintain required licenses and certifications, including a Property & Casualty license.

Nice To Haves

Knowledge and awareness of Japanese insurance companies operating in the U.S.
Experience working with Japanese-owned companies, multinational organizations, or global insurance programs.
Experience partnering with Japanese parent companies, expatriate leadership teams, or Japan-based risk and finance stakeholders.
Strong understanding of Japanese business culture and cross-border communication.
Existing U.S. insurance broker licenses or relevant professional certifications.
Experience with multinational placements, controlled master programs, global coordination, or international risk management.
Ability to translate technical insurance information into clear, practical business recommendations.
Consultative mindset and genuine interest in helping clients succeed across markets and cultures.

Responsibilities

Design and implement insurance placement solutions aligned with client needs and commercial objectives, including those of Japanese-owned and multinational clients.
Prepare and submit coverage specifications and obtain carrier quotes under the “assist, advise, and assume” transaction model.
Bind coverage and maintain accurate placement binders, exhibits, and contract documentation in accordance with procedural requirements.
Contribute to pricing strategy development and go-to-market approaches to support competitive placement outcomes.
Communicate in Japanese and English with client executives, advisors, underwriters, and internal teams to support retention, new business development, and responsive service.
Build and maintain relationships with practice groups, insurance markets, carriers, underwriters, and Japanese-speaking client stakeholders.
Monitor and interpret market practices, pricing trends, and underwriting policies, and use insights to develop placement strategies and client advisories.
Bridge communication and business practices between Japanese parent companies, U.S. operations, and Marsh teams.
Oversee account and project management activities, including renewals, data accuracy, contract execution, and cross-border coordination.
Ensure work adheres to regulatory, professional, and internal compliance standards.