AVP Account Manager, Japanese-English Bilingual

Marsh McLennan•Kansas City, KS

1d•Onsite

About The Position

Marsh is seeking a Japanese-English bilingual Account Manager to join its Select Risk Solutions team in Kansas City, supporting Japanese-owned companies and multinational clients with insurance and risk challenges in the United States and globally. This is a full-time, on-site role. The Account Manager serves as a trusted partner to clients, Japanese parent companies, local leadership teams, carriers, and internal specialists, combining insurance expertise, commercial insight, and cross-cultural communication to provide risk solutions and client service. The position involves designing and implementing insurance placement solutions, preparing coverage specifications and obtaining carrier quotes, binding coverage, and maintaining accurate placement and contract documentation. The Account Manager also contributes to pricing and go-to-market strategy, develops relationships across insurance markets and client organizations, and monitors market practices, pricing, and underwriting policies to inform placement strategies and client advice. The role helps bridge communication and business practices between Japanese parent companies, U.S. operations, and Marsh teams, while overseeing account and project management and ensuring compliance with regulatory, professional, and internal standards. Marsh offers professional development, interesting work, supportive leaders, an inclusive culture, career opportunities, and benefits and rewards intended to support well-being. Marsh is committed to a diverse, inclusive, and flexible work environment and provides a process for requesting accommodations.

Requirements

Bachelor’s degree in Business, Insurance, Finance, Risk Management, or a related field.
2–4 years of experience in insurance brokerage, commercial insurance placement, risk management, or a related field.
Professional fluency in Japanese and English, including communicating with business leaders, explaining complex insurance concepts, and preparing or reviewing business communications in both languages.
Experience supporting commercial insurance programs involving Property, Casualty, FINPRO, or related lines.
Experience managing client accounts, renewals, placements, or complex insurance projects.
Knowledge of insurance markets, underwriting practices, risk assessment, and coverage structures.
Strong analytical and problem-solving skills, including the ability to use data and market insights to inform recommendations.
Excellent relationship-building, communication, organization, and presentation skills.
Ability to work independently, manage competing priorities, and perform effectively in a fast-paced environment.
Willingness and ability to obtain and maintain required licenses and certifications, including a Property & Casualty license.

Nice To Haves

Knowledge and awareness of Japanese insurance companies operating in the U.S.
Experience working with Japanese-owned companies, multinational organizations, or global insurance programs.
Experience partnering with Japanese parent companies, expatriate leadership teams, or Japan-based risk and finance stakeholders.
Strong understanding of Japanese business culture and cross-border communication.
Existing U.S. insurance broker licenses or relevant professional certifications.
Experience with multinational placements, controlled master programs, global coordination, or international risk management.
Ability to translate technical insurance information into clear, practical business recommendations.
Consultative mindset and genuine interest in helping clients succeed across markets and cultures.

Responsibilities

Design and implement insurance placement solutions aligned with client needs and commercial objectives, including those of Japanese-owned and multinational clients.
Prepare and submit coverage specifications and obtain carrier quotes under the “assist, advise, and assume” transaction model.
Bind coverage and maintain accurate placement binders, exhibits, and contract documentation in compliance with procedures.
Contribute to pricing strategy development and go-to-market approaches to support competitive placement outcomes.
Communicate in Japanese and English with client executives, advisors, underwriters, and internal teams to support retention, new business development, and service delivery.
Build and maintain relationships with practice groups, insurance markets, carriers, underwriters, and Japanese-speaking client stakeholders.
Monitor and interpret market practices, pricing trends, and underwriting policies; use insights to inform placement strategies and client advisories for U.S. and Japanese stakeholders.
Bridge communication and business practices among Japanese parent companies, local U.S. operations, and Marsh teams.
Oversee account and project management activities, including renewals, data accuracy, contract execution, and cross-border coordination.
Ensure work adheres to regulatory, professional, and internal compliance standards.