Avaya Support Engineer (Onsite)

Serigor • Jackson, MS

1d • Onsite

About The Position

The Avaya Support Engineer provides onsite support for Avaya systems in Jackson, Mississippi, for a three-year duration. The role assists with configuring and installing new Avaya systems, checking the health of the Avaya environment, troubleshooting and programming tickets, and providing Tier III support for complex issues. It also works with telecommunications providers to resolve circuit problems and supports the deployment of new products and technologies in the Avaya portfolio.

Requirements

• At least 15 years of experience with Avaya systems.
• Experience with Avaya Communication Manager, Session Manager, Call Management System, R18ASAP, System Manager, and Workforce Optimization.
• Experience with Avaya G650/450/430 equipment and Spira SBCs.
• In-depth knowledge and experience with real-time communications, voice, and video protocols, including H.323 and SIP.
• Knowledge of routing, switching, firewalls, WAN technologies, and QoS.
• Ability to communicate professionally with vendors and customers.
• Ability to create accurate user documentation for newly rolled-out products and services.
• Ability to train junior-level staff on Avaya technologies.

Nice To Haves

• Experience with Broadsoft Hosted VoIP products.
• Ability to automate routine tasks using Python scripting.

Responsibilities

• Assist with the configuration and installation of new Avaya systems.
• Check the health of the Avaya environment, including trunking and adjunct systems.
• Work troubleshooting and programming tickets.
• Provide Tier III support for more complicated issues.
• Work with telecommunications providers to address circuit issues.
• Deploy new products and technologies in the Avaya portfolio.
• Communicate professionally with vendors and customers.
• Create accurate documentation for users about newly rolled-out products and services.
• Train junior-level staff on Avaya technologies.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed