End-User Support - Onsite

S R INTERNATIONAL INC • Harrisburg, PA

2d • Onsite

About The Position

The NOC Communications Specialist provides onsite, first-line Level 1 technical support for network issues affecting Commonwealth employees and business partners. The role supports after-hours and weekend operations, monitors remote site networks and hardware status, and coordinates with engineers, Tier 2 staff, Commonwealth personnel, contracted staff, and third-party providers to help resolve issues. The position is based at 1 Technology Park, Harrisburg, Pennsylvania, and is limited to local candidates. The schedule is Saturday through Wednesday, 12:00 a.m. to 8:30 a.m., with a one-hour unpaid lunch, for 37.5 hours per week. The position is listed through December 31, 2026, with a possible extension, at $24 per hour W2.

Requirements

• Technical aptitude focused on customer service.
• Ability to work independently and multitask in a fast-paced, 24/7 support environment.
• Strong communication and collaboration skills.
• Willingness to work onsite overnight and weekend shifts.
• Local candidates only.

Responsibilities

• Provide first-line, after-hours and weekend Level 1 technical support for network issues affecting Commonwealth employees and business partners.
• Answer inbound calls about network issues from employees, vendors, and service providers.
• Create and escalate ServiceNow trouble tickets to engineers, Tier 2 staff, and third-party providers for resolution.
• Collaborate with NOC Tier 2 engineers, Commonwealth staff, contracted personnel, and third-party providers as needed.
• Use network monitoring tools, including SolarWinds and Squared Up, to monitor remote site networks and hardware status.
• Research and update reference materials and diagnostic aids to support issue resolution.
• Follow IT Service Desk and Network Operator Knowledgebase procedures and recommend process improvements.
• Promptly escalate high-priority and unresolved issues.
• Manage and prioritize workload independently while maintaining a strong customer service focus.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed