Engineer - Avaya Support Engineer - MS - ITS
About The Position
The Avaya Support Engineer provides tier III support for an Avaya environment, handles troubleshooting and programming tickets, and assists with configuration and installation of new Avaya systems. The role checks the health of the Avaya environment, including trunking and adjunct systems, and works with telecommunications providers to resolve circuit issues. The engineer also supports deployment of new products and technologies in the Avaya portfolio. The position requires extensive experience with Avaya systems and products, real-time communications, voice and video protocols, and network technologies. The engineer communicates professionally with vendors and customers, creates user-facing documentation for new products and services, and trains junior staff on Avaya technologies. The role is onsite in Jackson, Mississippi, and is projected to last at least three years from the projected start date.
Requirements
- Minimum of 15 years of experience with Avaya systems.
- Experience with Avaya Communication Manager 7.1.3.
- Experience with Avaya Session Manager 7.1.3.
- Experience with Call Management System R18.
- Experience with Avaya System Manager 7.1.3.
- Experience with Workforce Optimization 15.2.
- Experience with Avaya G650, G450, and G430 equipment.
- Experience with Spira SBCs.
- In-depth knowledge and experience with real-time communications, voice, and video protocols, including H.323 and SIP.
- Knowledge of routing, switching, firewalls, WAN technologies, and QoS.
- Ability to communicate professionally with vendors and customers.
Nice To Haves
- Experience with Broadsoft Hosted VoIP products.
- Ability to automate routine tasks using Python scripting.
Responsibilities
- Assist with configuration and installation of new Avaya systems.
- Check the health of the Avaya environment, including trunking and adjunct systems.
- Work troubleshooting and programming tickets.
- Act as tier III support for more complicated issues.
- Work with telecommunications providers to address circuit issues.
- Deploy new products and technologies in the Avaya portfolio.
- Communicate professionally with vendors and customers.
- Create accurate user-facing documentation for new products and services.
- Train junior-level staff on Avaya technologies.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
