AV Service Manager

Intuitive AV•Woodstock, GA

11d

About The Position

Join Intuitive AV, Inc as an AV Service Manager, this role is perfect for a passionate professional eager to enhance customer experiences through innovative technology in a collaborative environment. Intuitive AV, Inc has been a leader in the audiovisual industry for over a decade, providing innovative solutions to clients in Woodstock, GA, and beyond. Our commitment to quality and customer satisfaction has earned us a loyal clientele, and our employees thrive in a supportive, growth-oriented environment. Smart Home Integration offers a tremendous growth opportunity for a variety of skill sets including sales, technician, project management, operations and more. Categories experiencing the most growth include lighting, motorized shades, lighting control, and networking. Smart Home Integrators offer careers in sales, operations, marketing, project management, finance, merchandising, purchasing, technical trades, and customer service. If you’re seeking to make an impact from the start of your career, spark impressive change, learn new or innovative skills, and most importantly, gain success in a field that rewards ambitious hard workers, a Smart Home Integration opportunity is for you! With the proper training and career road map, you can write your own ticket! As consumers focus on improving and connecting their lives at home, growth in the smart home sector is booming.

Requirements

Proven experience in AV service management or a similar role.
Strong technical knowledge of AV systems and equipment.
Excellent leadership and team management skills.
Exceptional communication and customer service abilities.
Ability to troubleshoot and resolve technical issues efficiently.
Familiarity with project management tools and methodologies.
Strong organizational skills and attention to detail.

Nice To Haves

Relevant certifications in AV technology or related fields are a plus.

Responsibilities

Oversee daily operations of the AV service department, ensuring high-quality service delivery.
Manage and mentor a team of technicians, providing guidance and support on complex projects.
Coordinate with clients to understand their AV needs and provide tailored solutions.
Develop and implement service protocols to improve efficiency and customer satisfaction.
Conduct regular training sessions to keep the team updated on the latest AV technologies.
Monitor inventory and equipment, ensuring all tools are available and in working condition.
Prepare and manage budgets for service operations and project implementations.
Collaborate with sales and project management teams to ensure seamless project execution.