AV/IT Program Manager

UPSLOPE ADVISORS, INC • St. Robert, MO

1d

About The Position

The AV/IT Program Manager is accountable for contract performance and serves as the single point of contact for the COR. The role plans and staffs the work, monitors performance against QASP metrics, owns quality control and contract deliverables, and leads equipment lifecycle and refresh planning with MSCoE G6 staff.

The manager oversees contract and COR coordination, performance and quality management, reporting, staffing, event support, lifecycle planning, cybersecurity coordination, and risk and issue escalation. The position requires an active Secret clearance. A bachelor's degree in a relevant field is proposed as a minimum, with four additional years of relevant experience accepted as a substitute. The role requires seven years of IT or AV/IT services experience, including at least three years managing a service contract for a DoD or other Federal customer. PMP or equivalent, ITIL 4 Foundation, and CompTIA Security+ or another DoD 8140-qualifying certification are preferred; a qualifying certification is required if the employee is granted privileged network access.

Requirements

• Bachelor's degree in information technology, business, engineering, or a related field, or four additional years of relevant experience in lieu of the degree.
• Seven years of experience in IT or AV/IT services, including at least three years managing a service contract for a DoD or other Federal customer.
• Experience managing help desk or service desk operations against service-level metrics.
• Experience supervising technical staff.
• Working knowledge of AV/IT, VTC, and collaboration systems.
• Working knowledge of DoW/Army cybersecurity requirements.
• Active Secret clearance.
• CompTIA Security+ or another DoD 8140-qualifying certification if granted privileged network access.

Nice To Haves

• PMP or equivalent certification.
• ITIL 4 Foundation certification.
• CompTIA Security+ or another DoD 8140-qualifying certification (preferred, except required if granted privileged network access).

Responsibilities

• Serve as the primary point of contact to the COR and CO; hold regular status meetings and coordinate schedule changes, short-notice requests, Government-directed priorities, phase-in, and staffing actions.
• Track performance against QASP metrics, including ticket response, system uptime, event readiness, preventive maintenance and reporting, cybersecurity compliance, and user satisfaction targets.
• Prepare and carry out corrective action plans within five business days of a Government deficiency notice.
• Approve and submit weekly, monthly, and annual reports and other contract deliverables according to specified deadlines.
• Hire, schedule, and supervise staff to keep the help desk fully staffed from 0630 to 1700; plan leave and backfill; ensure technicians meet qualifications, hold required clearances, and complete cybersecurity training before starting work.
• Approve written support plans for special events at least seven calendar days in advance, confirm staffing for up to 30 after-hours events per year, and review post-event summary reports.
• Lead equipment lifecycle assessments, refresh and upgrade planning, and procurement recommendations with MSCoE G6 IT and cybersecurity staff.
• Coordinate AV/IT cybersecurity compliance.
• Escalate systemic issues and trends to the COR and ensure cybersecurity incidents are reported to the COR and MSCoE G6 cybersecurity within one hour.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager