IT Program Manager

State of Louisiana • Baton Rouge, LA

8h

About The Position

The IT Program Manager serves as Louisiana Economic Development’s program manager for applications and technology-enabled business operations outside the scope of the Office of Technology Services. The position provides strategic and technical leadership for enterprise application management, systems integration, technology modernization, project management, and business systems analysis supporting statewide economic development programs and agency operations. The role establishes technology priorities, standards, and implementation strategies; coordinates complex technology initiatives; provides functional direction to Software Project Managers and other agency personnel; and serves as the principal technical advisor to the Statewide Program Manager 2. The position also coordinates with business units, vendors, consultants, and governmental partners to ensure enterprise technology solutions support agency operations and strategic objectives.

This is a promotion opportunity for permanent classified employees of Louisiana Economic Development only.

Requirements

• Meet one of the following minimum qualification pathways: seven years of information technology experience; six years of full-time work experience in any field plus five years of information technology experience; an associate’s degree in information technology plus five years of information technology experience; a bachelor’s degree plus five years of experience in information; a bachelor’s degree with 24 semester hours in information technology, computer science, engineering, mathematics, or business analytics plus four years of information technology experience; or a master’s degree plus four years of information technology experience.
• Every 30 semester hours earned from an accredited college or university may substitute for one year of the six years of full-time work experience in any field, up to a maximum of 120 semester hours and four years.
• Only permanent classified employees of Louisiana Economic Development will be considered.
• A certification in an approved area may substitute for education and/or experience requirements at the time of hire or promotion, provided the appointment is made from a Certificate of Eligibles.

Responsibilities

• Lead complex enterprise application implementations, modernization projects, systems integrations, and digital service initiatives from requirements gathering and solution design through testing, deployment, and post-implementation support.
• Establish technology priorities, program goals, technical standards, implementation strategies, and project methodologies for enterprise applications and technology initiatives.
• Oversee administration and continuous improvement of enterprise applications, including Salesforce, FastLane, SmallBiz, Veterans First, Monday.com, SharePoint, AI-enabled technologies, LaGov integrations, reporting platforms, and other agency business systems.
• Provide functional direction and technical guidance to Software Project Managers and other agency personnel, coordinating priorities, resources, and project deliverables.
• Perform advanced business systems analysis to evaluate operational needs and workflows, develop functional and technical requirements, identify technology solutions, and recommend process and system improvements.
• Coordinate enterprise systems integration, data sharing, reporting, dashboards, business intelligence, and analytics supporting agency operations and executive decision-making.
• Coordinate vendors, consultants, and implementation partners, including scopes of work, technical deliverables, implementation schedules, and vendor performance.
• Advise agency management on enterprise applications, technology strategies, technical risks, system performance, resource requirements, and modernization opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: Associate degree