IT Program Manager

International Rescue Committee • New York, NY

3d • $88,277 - $103,222 • Remote

About The Position

The International Rescue Committee (IRC) is seeking an IT Program Manager to manage the digital platforms that support its fundraising and supporter engagement efforts. This role is crucial for enabling the technology that funds life-saving programs for displaced communities globally. The IT Program Manager will be a key member of the Project Management team, working with a modern MarTech ecosystem including donation and e-commerce platforms, website CMS, CRM, email marketing, and SMS platforms. The position involves owning the delivery of enhancements, integrations, and new capabilities to maintain a best-in-class digital supporter experience. The role offers real-world impact, breadth and ownership of a complex portfolio, a collaborative culture, modern delivery practices (Agile/Scrum), and remote-first flexibility within the US.

Requirements

• 3-6 years of experience in IT project or program management, ideally across e-commerce systems, donation platforms, website CMS, or other Marketing Technology.
• A strong track record of delivering multiple concurrent projects on time and within budget.
• Hands-on experience with Agile methodologies (Scrum, SAFe, or similar).
• Experience using project management tools such as Jira or Monday.com.
• Excellent stakeholder management and communication skills - comfortable engaging with a variety of project collaborators from developers to executives.
• Strong analytical and problem-solving skills, with the ability to synthesize data and drive decision-making.
• High levels of organization, initiative, and the ability to work independently in a distributed and fast-paced environment.

Nice To Haves

• Experience with platforms in scope: Fundraise Up, Springboard, Drupal, Salesforce, Pardot, Databricks.
• Familiarity with non-profit fundraising, digital marketing, or supporter engagement processes.
• Experience managing third-party vendors and project budgets.
• Knowledge of SDLC methodologies (Waterfall and Agile).
• Proficiency in Microsoft Excel, PowerPoint, and Visio for producing high-quality project artifacts.
• A PMP, CSM, CSPO, or SAFe certification.
• Experience working in international development, human rights, or a related field.
• An understanding of payment processing platforms (Stripe, PayPal, etc.).

Responsibilities

• Drive end-to-end program delivery, managing the full lifecycle of MarTech initiatives from scope definition and roadmap planning through launch and post-delivery review.
• Develop and maintain detailed project plans, work breakdown structures, and product backlogs, ensuring delivery against time, budget, and quality targets.
• Serve as Scrum Master for project and product teams, coaching on Agile principles, facilitating sprint ceremonies, and removing blockers.
• Prepare clear, timely status reports covering scope, milestones, risks, and budget, and communicate effectively with diverse audiences.
• Oversee budget tracking and vendor invoicing, support cost estimation, validate expenditure, and contribute to annual budget planning.
• Define and track functional and technical requirements, document processes, and coordinate testing activities in collaboration with Business Analysts.
• Maintain risk registers and mitigation plans, surfacing issues early and escalating as needed.
• Partner with Product Managers to build product and project roadmaps that align business priorities with technical realities.

Benefits

• Real-world impact — your work directly supports humanitarian programs serving millions of people in crisis.
• Breadth and ownership — lead a complex, multi-platform portfolio with genuine strategic influence from day one.
• Collaborative culture — work alongside Product Managers, Data Engineers, Business Analysts, and business stakeholders in a distributed, multicultural team that's deeply committed to its mission.
• Modern delivery — Agile/Scrum at the core, with room to shape how the team works.
• Remote-first flexibility — work from anywhere in the US as part of a truly global organization.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed