Automotive Store Manager - Store 435

Monro Inc.•Medford, MA

About The Position

The Store Manager is a salaried role that provides daily leadership to all positions within the store, including General Service Technicians, Technicians, Guest Care Specialists, and the Assistant Store Manager. Reporting to the District Manager, the Store Manager leads the store and its teammates, including selecting, coaching, and developing employees. The position supports Monro’s vision by promoting products and services and delivering quality automotive service and tires to guests. The Store Manager oversees store sales, guest experience, staffing, teammate development, expenses, inventory, store condition, and compliance with company and safety standards. The role also provides technical direction and assistance with automotive services and repairs as needed.

Requirements

High school diploma or equivalent.
Demonstrated leadership experience in a retail or sales environment.
Proven ability to manage, drive, and deliver financial results while controlling costs.
Ability to influence and motivate a team to achieve goals and objectives.
Ability to problem-solve and manage inventory, merchandising, and customer service.
Communication skills to effectively communicate with teammates and guests.
Complete all required Monro training within the provided guidelines and timing.
Current valid driver’s license and a satisfactory Motor Vehicle Report (MVR).

Responsibilities

Develop sales and technical teammates to deliver a consistent five-star guest experience.
Help develop and implement sales plans, maintain knowledge of services, products, and the automotive industry, and support achievement of sales goals.
Introduce tire and service products and promotions to guests to increase sales, satisfaction, loyalty, and retention.
Train and develop teammates on shop operations and guest services, and support a productive sales environment.
Direct and oversee technicians and assist with services or repairs as needed.
Manage recruiting, hiring, training, scheduling, evaluation, performance management, and development to ensure effective staffing.
Control expenses, including payroll, telephone usage, store maintenance and repairs, supplies, utilities, and other controllable costs.
Manage inventory, including pulling tires and parts, unloading deliveries, and stocking inventory.
Audit courtesy inspections performed by teammates.
Maintain the store in excellent, clean, guest-ready condition in accordance with Monro standards.
Schedule guest appointments and assign teammates according to skill level to complete vehicle services and repairs efficiently and on time.
Address guest needs involving sales, service, complaints, and adjustments; build guest relationships and support satisfaction, loyalty, and retention.
Assist teammates in communicating repair and service needs to guests.
Follow company policies and procedures, governmental standards and environmental codes, and ANSI/OSHA standards; consistently use required safety practices.
Maintain technical knowledge and proficiency by completing required Monro University training courses and modules on time.
Operate, use, and maintain equipment safely according to Monro and manufacturer guidelines, including lifts, welders, and brake lathes.
Perform other duties as assigned and required.