Automotive Store Manager - Store 336

Monro Inc.•Hudson, NH

11d

About The Position

The Store Manager is a salaried role that provides daily leadership to all positions within the store, including General Service Technicians, Technicians, Guest Care Specialists, and the Assistant Store Manager. Reporting to the District Manager, the Store Manager leads the store and its teammates, including selecting, coaching, and developing teammates. The role supports Monro’s vision by promoting products and services and providing guests with quality automotive service and tires. Monro, Inc. is an automotive service and tire dealer operating nearly 1,100 shops in 32 states and supporting 16 brands. The company describes its approach as people-first and its mission as delivering high-quality tire and auto service.

Requirements

High school diploma or equivalent.
Demonstrated leadership experience in a retail or sales environment.
Proven ability to manage and drive financial results while controlling costs.
Ability to influence and motivate a team to achieve goals and objectives.
Ability to problem-solve and manage inventory, merchandising, and customer service.
Communication skills to effectively communicate with teammates and guests.
Complete required Monro training within the provided guidelines and timing.
Current valid driver’s license and satisfactory Motor Vehicle Report (MVR).

Responsibilities

Develop sales and technical teammates to deliver a consistent five-star guest experience.
Help develop and implement sales plans, maintain knowledge of services, products, and the automotive industry, and support achievement of sales goals.
Introduce tire and service products to guests to maximize sales, satisfaction, and loyalty.
Train and develop teammates in shop operations and guest services, and support a productive sales environment.
Direct and oversee technicians, assisting with services and repairs when needed.
Manage recruiting, hiring, training, scheduling, evaluation, performance management, and teammate development to ensure effective staffing.
Control expenses, including payroll, telephone usage, maintenance and repairs, supplies, and utilities.
Manage inventory, including pulling tires and parts, unloading deliveries, and stocking inventory.
Audit courtesy inspections performed by teammates.
Maintain the store to Monro standards for cleanliness and guest readiness.
Schedule guest appointments and assign teammates based on skill level to complete vehicle services and repairs efficiently and on time.
Meet sales goals by recommending appropriate tire and service products and promotions.
Address guest needs involving sales, service, complaints, and adjustments.
Build guest relationships to support satisfaction, loyalty, and retention.
Help teammates communicate repair and service needs to guests.
Follow company policies, procedures, governmental standards, environmental codes, and ANSI/OSHA standards, and consistently follow required safety practices.
Maintain technical knowledge and proficiency by completing required Monro University training courses and modules on time.
Operate, use, and maintain equipment safely according to Monro and manufacturer guidelines, including lifts, welders, and brake lathes.
Perform other duties as assigned and required.