Automotive Store Manager - Store 106

Monro Inc.•Oneida, NY

17h

About The Position

The Store Manager is a salaried role that provides daily leadership to all positions within the store, including General Service Technicians, Technicians, Guest Care Specialists, and the Assistant Store Manager. Reporting to the District Manager, the Store Manager leads the store and teammates by selecting, coaching, and developing staff. The position supports Monro’s vision by promoting products and services and delivering quality automotive service and tires to guests. The Store Manager develops teammates to provide a consistent five-star guest experience, achieves sales goals, oversees store operations and expenses, and ensures the store is properly staffed and maintained. The role also includes assisting with vehicle services and repairs as needed, managing inventory, handling guest concerns, and ensuring compliance with company policies, environmental requirements, and safety standards.

Requirements

High school diploma or equivalent.
Demonstrated leadership experience in a retail or sales environment.
Proven ability to manage, drive, and deliver financial results while controlling costs.
Ability to influence and motivate a team to achieve goals and objectives.
Ability to problem-solve and manage inventory, merchandising, and customer service.
Communication skills to effectively communicate with teammates and guests.
Complete required Monro training within the provided guidelines and timing.
Current valid driver’s license and a satisfactory Motor Vehicle Report (MVR).

Responsibilities

Develop sales and technical teammates to deliver a consistent five-star guest experience.
Help develop and implement sales plans, maintain knowledge of products, services, and the automotive industry, and achieve sales goals.
Introduce and recommend tire and service products and promotions to guests to support sales, satisfaction, loyalty, and retention.
Train and develop teammates in shop operations and guest services, and support a productive sales environment.
Direct and oversee technicians and assist with services or repairs as needed.
Manage recruiting, hiring, training, scheduling, evaluation, performance management, and development of teammates.
Control expenses, including payroll, telephone usage, maintenance and repairs, supplies, utilities, and other controllable costs.
Manage inventory, including pulling tires and parts, unloading deliveries, and stocking inventory.
Audit courtesy inspections performed by teammates.
Maintain the store in excellent condition, meeting Monro cleanliness standards and remaining guest-ready.
Schedule guest appointments and assign teammates according to skill level to support efficient and timely vehicle services and repairs.
Address guest needs involving sales, service, complaints, and adjustments; build relationships to maximize satisfaction, loyalty, and retention.
Assist teammates in explaining repair and service needs to guests.
Follow company policies and procedures, governmental standards including environmental codes, and ANSI/OSHA standards; consistently use required safety practices.
Maintain technical knowledge and proficiency by completing required Monro University training courses and modules on time.
Operate, use, and maintain equipment safely according to Monro and manufacturer guidelines, including lifts, welders, and brake lathes.
Perform other duties as assigned and required.