Automotive Store Manager - Store 1180

Monro•Fayetteville, NC

About The Position

The Store Manager is a salaried role that provides daily leadership to all positions within the store, including General Service Technicians, Technicians, Guest Care Specialists, and the Assistant Store Manager. Reporting to the District Manager, the Store Manager leads the store and its teammates, including selecting, coaching, and developing team members. The role supports Monro’s vision of being a leading neighborhood provider of quality automotive service and tires by promoting products and services to guests.

Requirements

High school diploma or equivalent.
Demonstrated leadership experience in a retail or sales environment.
Proven ability to manage, drive, and deliver financial results while controlling costs.
Ability to influence and motivate a team to achieve goals and objectives.
Ability to problem-solve and manage inventory, merchandising, and customer service.
Communication skills to effectively communicate with teammates and guests.
Ability to complete all required Monro training within the provided guidelines and timing.
Current valid driver’s license and satisfactory Motor Vehicle Report (MVR).

Responsibilities

Develop sales and technical teammates to deliver a consistent five-star guest experience.
Help develop and implement sales plans, maintain thorough knowledge of products, services, and the automotive industry, and support achievement of sales goals.
Introduce and recommend tire and service products and promotions to guests to support sales, satisfaction, loyalty, and retention.
Train and develop teammates in shop operations and guest services, and support a productive sales environment.
Provide direction and oversight to technicians and assist with services and repairs as needed.
Manage recruiting, hiring, training, scheduling, evaluation, performance management, and teammate development to ensure effective staffing.
Control expenses, including payroll, telephone usage, maintenance and repairs, supplies, utilities, and other controllable costs.
Manage inventory, including pulling tires and parts, unloading deliveries, and stocking inventory.
Audit courtesy inspections performed by teammates.
Maintain the store to Monro standards for cleanliness and ensure it remains guest-ready.
Schedule guest appointments and assign teammates based on skill level to support efficient and timely vehicle service and repairs.
Address guest needs related to sales, service, complaints, and adjustments, and help teammates explain repair and service needs.
Follow company policies and procedures, governmental standards including environmental codes, and ANSI/OSHA standards.
Consistently use required safety standards established by training, policies, and procedures.
Maintain technical knowledge and capabilities by completing required Monro University training courses and modules on time.
Operate, use, and maintain equipment safely according to Monro and manufacturer guidelines, including lifts, welders, and brake lathes.
Perform other duties as assigned and required.