Automotive Store Manager - Store 695

Monro Inc.•New Stanton, PA

About The Position

The Store Manager is a salaried role responsible for daily leadership of the store and its teammates, including General Service Technicians, Technicians, Guest Care Specialists, and the Assistant Store Manager. Reporting to the District Manager, the Store Manager selects, coaches, and develops teammates and supports Monro’s vision by promoting products and services that deliver quality automotive service and tires to guests. The role oversees sales and service operations, staffing, scheduling, inventory, expenses, guest relationships, store condition, and compliance with company, governmental, environmental, and safety standards. The Store Manager also provides direction to technicians, assists with services and repairs as needed, and maintains technical knowledge through required training.

Requirements

High school diploma or equivalent.
Demonstrated leadership experience in a retail or sales environment.
Proven ability to manage, drive, and deliver financial results while controlling costs.
Ability to influence and motivate a team to achieve goals and objectives.
Ability to problem-solve and manage inventory, merchandising, and customer service.
Communication skills to effectively communicate with teammates and guests.
Complete required Monro training within the provided guidelines and timelines.
Current valid driver’s license and satisfactory Motor Vehicle Report (MVR).

Responsibilities

Develop sales and technical teammates to deliver a consistent five-star guest experience.
Help develop and implement sales plans, maintain knowledge of services, products, and the automotive industry, and ensure sales goals are achieved.
Introduce tire and service products and promotions to guests to increase sales, satisfaction, loyalty, and retention.
Train and develop teammates in shop operations and guest services, and support a productive sales environment.
Provide direction and oversight to technicians and assist with services and repairs as needed.
Manage recruiting, hiring, training, scheduling, evaluation, performance management, and teammate development to ensure effective staffing.
Control expenses, including payroll, telephone usage, maintenance and repairs, supplies, utilities, and other controllable costs.
Manage inventory, including pulling tires and parts, unloading deliveries, and stocking inventory.
Audit courtesy inspections performed by teammates.
Maintain the store in excellent, clean, guest-ready condition according to Monro standards.
Schedule guest appointments and assign teammates according to skill level for efficient and timely vehicle service and repairs.
Address guest needs involving sales, service, complaints, and adjustments; build relationships to maximize satisfaction, loyalty, and retention.
Assist teammates in communicating repair and service needs to guests.
Follow company policies and procedures, governmental standards, environmental codes, and ANSI/OSHA standards, including required safety practices.
Maintain technical knowledge and capabilities by completing required Monro University courses and modules on time.
Operate, use, and maintain equipment safely according to Monro and manufacturer guidelines, including lifts, welders, and brake lathes.
Perform other assigned and required duties.