Automotive Store Manager - Store 997

Monro•Gardner, MA

11d

About The Position

The Automotive Store Manager is a salaried role that provides daily leadership to store positions, including General Service Technicians, Technicians, Guest Care Specialists, and the Assistant Store Manager. Reporting to the District Manager, the manager leads the store and its teammates, including selecting, coaching, and developing employees. The role supports Monro’s vision of being a leading neighborhood provider of quality automotive service and tires by promoting products and services to guests. The Store Manager develops teammates, drives sales and financial results, oversees store operations and inventory, and ensures a high-quality guest experience. The role also supports safe, compliant, and efficient vehicle-service operations and maintains the store in guest-ready condition.

Requirements

High school diploma or equivalent.
Demonstrated leadership experience in a retail or sales environment.
Proven ability to manage, drive, and deliver financial results while controlling costs.
Ability to influence and motivate a team to achieve goals and objectives.
Ability to problem-solve and manage inventory, merchandising, and customer service.
Communication skills to effectively communicate with teammates and guests.
Complete all required Monro training within the provided guidelines and timelines.
Current, valid driver’s license and a satisfactory Motor Vehicle Report (MVR).

Responsibilities

Develop sales and technical teammates to provide a consistent five-star guest experience.
Help develop and implement sales plans, promote services and products, and work toward sales goals and guest satisfaction and loyalty.
Train and develop teammates in shop operations and guest service, and support a productive sales environment.
Provide direction and oversight to technicians and assist with services and repairs when needed.
Manage recruiting, hiring, training, scheduling, evaluation, performance management, and teammate development to ensure effective staffing.
Control expenses, including payroll, telephone usage, maintenance and repairs, supplies, and utilities.
Manage inventory, including pulling tires and parts, unloading deliveries, and stocking inventory.
Audit courtesy inspections performed by teammates.
Maintain the store to Monro cleanliness standards and keep it guest-ready.
Schedule guest appointments and assign teammates according to skill level for efficient, timely vehicle service and repairs.
Address guest needs involving sales, service, complaints, and adjustments; help communicate repair and service needs.
Build guest relationships to support satisfaction, loyalty, and retention.
Follow company policies and procedures, applicable governmental standards and environmental codes, and ANSI/OSHA standards.
Consistently follow required safety standards.
Maintain technical proficiency by completing required Monro University training courses and modules on time.
Operate, use, and maintain equipment safely according to Monro and manufacturer guidelines, including lifts, welders, and brake lathes.
Perform other assigned and required duties.