Automotive Service Receptionist

Madison Honda•Clinton, NJ

11h•Onsite

About The Position

The Automotive Service Receptionist welcomes dealership customers and guests, directs incoming calls and visitors to the appropriate departments, and supports a positive customer experience. The role also helps maintain accurate records by reviewing and filing receipts and permits, contributes to efficient dealership operations, and supports coworkers and management. The receptionist is expected to uphold ethical and professional standards, help address customer complaints, and maintain a neat, orderly, and safe work environment. The position is performed in a dealership administrative setting and includes regular interaction with customers and team members.

Requirements

High school diploma or equivalent preferred.
One year of customer service experience.
Professional communication skills.
Working knowledge of Outlook and Microsoft Office applications.
Ability to prioritize and plan work activities, use time efficiently, and maintain accuracy and quality.
Dependability, including punctuality, following instructions, responding to management direction, and seeking feedback.
Ability to understand and follow company standards and applicable state and federal laws and regulations.
Ability to operate equipment safely.
Ability to sit, stand, talk, hear, use hands and fingers, move about facilities, and lift up to 10 pounds.
Ability to adjust visual focus.

Nice To Haves

One year of reception experience in a retail facility.

Responsibilities

Greet customers and guests promptly and warmly, and facilitate incoming calls and dealership traffic.
Communicate with customers and guide them to the appropriate departments for assistance.
Review and track receipts and permits accurately, and file records to support quick retrieval.
Support productivity, customer service, and cost control while meeting customer satisfaction standards.
Report to work on time and maintain a reliable work schedule.
Communicate with management and perform requested job duties.
Help resolve customer complaints and adjustments.
Maintain integrity, professionalism, and high ethical standards, and set a positive example for others.
Promote a neat, orderly, and safe work environment and use equipment and materials safely.
Support coworkers’ success and seek improvements to business operations and customer service.
Perform other duties as required or requested by management.