Automotive Service Cashier / Receptionist

DARCARS Automotive Group•Jacksonville, FL

About The Position

DARCARS of Jacksonville is hiring an Automotive Service Cashier / Receptionist to serve as a front-line representative for the dealership. The role requires greeting customers professionally and directing them to the appropriate department or salesperson, answering basic inquiries, and managing incoming calls and messages. The receptionist also supports day-to-day sales activities, performs assigned clerical and accounting duties, and prepares transaction receipts for the sales and service departments when applicable. The employee may be assigned other duties by management or a supervisor. The position requires clear, courteous communication with customers and employees, the ability to work in a fast-paced environment, and a flexible schedule that includes evenings and weekends. The role requires sitting for long periods, a valid driver's license with an acceptable safe driving record, a high school diploma or GED, and passing a pre-employment background screen. Applicants must be at least 18 years old. Previous customer service experience is preferred but not required; speaking Spanish is a plus.

Requirements

Speak clearly and pleasantly on the telephone and convey professionalism and competence to callers and in-person customers.
Strong communication skills with customers and DARCARS employees.
Demonstrated commitment to customer service.
Ability to speak, read, and comprehend instructions, short correspondence, and policy documents, and to converse comfortably with customers.
Ability to sit for long periods of time.
Ability to work in a fast-paced environment.
Ability to work as a team player.
Ability to work a flexible schedule, including evenings and weekends.
Valid driver’s license and acceptable safe driving record.
High school diploma or equivalent (GED).
At least 18 years of age.
Ability to pass a pre-employment background screen.

Nice To Haves

Previous customer service experience is preferred but not required.
Ability to speak Spanish is a plus.

Responsibilities

Greet showroom customers and determine the nature of their visit.
Direct customers to the correct department, notify the appropriate salesperson that a customer is waiting, or introduce the customer to a salesperson.
Answer basic customer inquiries and refer more extensive inquiries to the appropriate person.
Enter data into the computer-operated prospect tracking system.
Manage the switchboard and route incoming calls.
Communicate with callers professionally, courteously, and efficiently, striving to minimize hold times.
Take thorough messages, including the caller’s first and last name, company name if applicable, time, and message.
Communicate messages to appropriate parties in a timely manner.
Provide basic information to callers with general inquiries.
Update and distribute the company telephone roster when necessary.
Perform clerical and accounting duties as assigned by the controller or GSM.
Administer dealer tags and gas tickets as part of supporting salesperson activities.
Prepare transaction receipts for the sales and service departments when applicable.
Perform other duties assigned by management or a supervisor.