Automotive Service Cashier / Receptionist

DARCARS Automotive Group•Englewood, NJ

About The Position

DARCARS of Englewood is hiring an Automotive Service Cashier / Receptionist to serve as a front-line representative for the dealership. The role greets showroom customers, determines the nature of their visit, directs them to the appropriate department or salesperson, and answers basic inquiries. It also handles incoming calls, routes callers, takes and relays messages, and provides general information in a professional, friendly, and efficient manner. The position supports dealership operations by entering information into a prospect tracking system, managing the switchboard, updating and distributing the telephone roster, assisting with salesperson activities such as administering dealer tags and gas tickets, and performing assigned clerical and accounting duties. The employee may also prepare transaction receipts for the sales and service departments and perform other duties assigned by management.

Requirements

Speak clearly and pleasantly on the telephone and convey professionalism and competence to callers and in-person customers.
Strong communication skills with customers and DARCARS employees.
Demonstrated commitment to customer service.
Ability to speak, read, and comprehend instructions, short correspondence, and policy documents, and to converse comfortably with customers.
Ability to sit for long periods of time.
Ability to work in a fast-paced environment and be a team player.
Ability to work a flexible schedule, including evenings and weekends.
Valid driver’s license and an acceptable safe driving record.
High school diploma or equivalent (GED).
Must be at least eighteen years of age.
Must pass a pre-employment background screen.

Nice To Haves

Ability to speak multiple languages, especially Spanish.
Previous customer service experience is preferred but not required.

Responsibilities

Greet showroom customers and determine the nature of their visit.
Direct customers to the correct department, notify the appropriate salesperson that a customer is waiting, or introduce customers to a salesperson.
Answer basic customer inquiries and refer more extensive inquiries to the appropriate person.
Enter data into a computer-operated prospect tracking system.
Manage the switchboard and route incoming calls.
Communicate with callers professionally, courteously, and efficiently while striving to minimize hold time.
Take thorough messages, including the caller’s first and last name, company name if applicable, the time, and the message.
Communicate messages to appropriate parties in a timely manner.
Provide basic information to callers with general inquiries.
Update and distribute the company telephone roster when necessary.
Perform clerical and accounting duties as assigned by the controller or GSM.
Serve as the showroom greeter.
Assist with salesperson activities, including administering dealer tags and gas tickets.
Prepare transaction receipts for the sales and service departments, if applicable.
Perform other duties and responsibilities assigned by management or a supervisor.