Automotive Service Cashier / Receptionist

DARCARS Automotive Group•Silver Springs, NY

About The Position

DARCARS of Silver Spring is hiring an Automotive Service Cashier / Receptionist to serve as the front-line representative for the service department. The role greets customers, directs them to the appropriate person or department, answers basic inquiries, and represents the dealership in a professional and friendly manner. It also handles incoming calls, takes and routes messages, provides general information, manages the switchboard, and performs assigned clerical, accounting, and transaction-receipt duties. Bilingual English/Spanish candidates are sought, and the schedule must be flexible enough to include evenings and weekends. Offers are contingent on passing pre-employment screening, and employment is at will.

Requirements

Must speak clearly and pleasantly on the telephone and convey professionalism and competence to callers and in-person customers.
Strong communication skills with customers and DARCARS employees.
Demonstrated commitment to customer service.
Ability to speak, read, and comprehend instructions, short correspondence, and policy documents, and converse comfortably with customers.
Ability to sit for long periods of time.
Ability to work in a fast-paced environment and be a team player.
Must be able to work a flexible schedule, including evenings and weekends.
Must pass pre-employment screening, including a background check.
Must be able to speak English; candidates who also speak Spanish are sought.

Nice To Haves

Previous customer service experience is preferred but not required.
Ability to speak multiple languages, including Spanish, is a plus.

Responsibilities

Greet customers and determine the nature of their visit.
Direct customers to the correct department or appropriate party.
Answer basic customer inquiries and refer more extensive inquiries to the appropriate person.
Enter data into a computer-operated prospect tracking system.
Manage the switchboard and route incoming calls.
Communicate with callers professionally, pleasantly, and efficiently, striving to minimize hold time.
Take thorough messages, including the caller’s first and last name, company name if applicable, time, and message.
Communicate messages to appropriate parties in a timely manner.
Provide basic information to callers with general inquiries.
Update and distribute the company telephone roster when necessary.
Perform clerical and accounting duties as assigned by the controller or GSM.
Make transaction receipts for the sales or service department if applicable.
Perform other duties assigned by management or a supervisor.