Automotive Service Cashier/Receptionist

DARCARS Automotive Group•Bowie, MD

About The Position

DARCARS of Bowie is hiring an Automotive Service Cashier/Receptionist to serve as a front-line representative for the dealership. The role greets showroom customers, determines the reason for their visit, directs them to the appropriate department or salesperson, and answers basic inquiries. It also handles incoming calls, routes callers, takes and promptly communicates thorough messages, and provides basic information in a professional and courteous manner. The position supports day-to-day dealership operations by entering information into a prospect tracking system, managing the switchboard, updating and distributing the company telephone roster, assisting with dealer tags and gas tickets, making transaction receipts for sales and service when applicable, and performing clerical and accounting duties as assigned. Other duties may be assigned by management. Employment offers are contingent on passing background screening, including criminal background checks and review of consumer and motor vehicle records, and verification of Social Security number. Employment is at-will and subject to dealership rules and regulations.

Requirements

Speak clearly and pleasantly on the telephone and convey professionalism and competence to callers and in-person customers.
Strong communication skills with customers and DARCARS employees.
Demonstrated commitment to customer service.
Ability to speak, read, and comprehend instructions, short correspondence, and policy documents, and converse comfortably with customers.
Ability to sit for long periods of time.
Ability to work in a fast-paced environment and be a team player.
Ability to work a flexible schedule, including evenings and weekends.
Valid driver’s license and acceptable safe driving record.
High school diploma or equivalent (GED).
At least 18 years of age.
Ability to pass pre-employment screening, including a background check.

Nice To Haves

Previous customer service experience is preferred but not required.
Ability to speak multiple languages, including Spanish and Chinese, is a plus.

Responsibilities

Greet showroom customers and determine the nature of their visit.
Direct customers to the correct department, notify the appropriate salesperson that a customer is waiting, or introduce customers to a salesperson.
Answer basic customer inquiries and refer more extensive inquiries to the appropriate person.
Enter data into the computer-operated prospect tracking system.
Manage the switchboard and route incoming calls.
Communicate with callers professionally, courteously, and efficiently, striving to minimize hold times.
Take thorough messages, including the caller’s first and last name, company name if applicable, time, and message.
Communicate messages to appropriate parties in a timely manner.
Provide basic information to callers with general inquiries.
Update and distribute the company telephone roster when necessary.
Assist with salesperson day-to-day activities, including administering dealer tags and gas tickets.
Perform clerical and accounting duties as assigned by the controller or GSM.
Serve as a showroom greeter.
Make transaction receipts for the sales and service departments when applicable.
Perform other duties assigned by management.