Automotive Service Manager

River Oaks Honda • Lansing, IL

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About The Position

The Automotive Service Manager leads the Service Department at Napleton River Oaks Honda. The role drives department performance by attracting, developing, and retaining talent and creating an exceptional customer service experience. The manager sets the department’s vision and goals, oversees day-to-day operations, and works to achieve targeted performance goals while meeting Napleton and manufacturer requirements and processes.

The Ed Napleton Automotive Group operates more than 50 dealerships across seven states, is affiliated with more than 25 vehicle brands, and has over 3,500 employees. The company describes itself as a family-owned and operated business with more than 90 years in business and offers growth opportunities.

Requirements

• High school diploma or equivalent.
• Automotive Service Management experience in a high-volume dealership.
• Ability to set and achieve targeted goals.
• Ability to attract, develop, and retain talent.
• Experience and desire to work with technology.
• Valid driver’s license and an acceptable driving record that can be maintained.
• Willingness to undergo a background check in accordance with local laws and regulations.
• Must be at least 18 years old to comply with the company driving policy.

Responsibilities

• Set a clear vision and goals for the Service Department to achieve targeted performance goals.
• Drive an efficient sales and production operation that services customers quickly and aims to fix vehicles right the first time.
• Engage and motivate the team to meet key goals and performance expectations while following Napleton’s processes.
• Attract, develop, and retain talent for the Service Department.
• Create an exceptional customer experience to drive customer loyalty.
• Ensure the Service area is customer-ready, with proper displays and information.
• Manage the business in accordance with Napleton and manufacturer requirements and processes.
• Analyze the business, identify opportunities, and develop action plans to improve performance.
• Drive the business through day-to-day involvement in operations.

Benefits

• Medical, dental, and vision insurance.
• 401(k).
• Paid vacation and sick time.
• Paid training.
• Discounts on products, services, and vehicles.
• Growth opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED