Automotive Service Manager

DARCARS Automotive Group • Lanham, MD

6d

About The Position

The Automotive Service Manager leads all service department operations at a Kia dealership, with responsibility for profitability, efficiency, customer retention, and the ownership and service experience. This is a hands-on leadership role in a fast-paced dealership environment, focused on developing a high-performing team and building a profitable, customer-focused service operation.

The manager drives performance using service metrics, develops and executes strategies to meet departmental goals and financial objectives, manages budgets and expenses, and oversees workflow, scheduling, repair quality, and warranty processes. The role also ensures compliance with Kia requirements and applicable regulations and maintains productive working relationships with the parts and sales departments. Other duties may be assigned by a supervisor.

Requirements

• At least 4 years of automotive service technical experience.
• At least 5 years of dealership service leadership experience as a Service Manager, Assistant Service Manager, or Senior Service Advisor.
• Proven track record of increasing service revenue, technician productivity, and customer satisfaction.
• Strong leadership, coaching, and team-building skills.
• Excellent communication, organizational, and problem-solving abilities.
• Experience managing dealership service operations, departmental budgets, and key performance metrics.
• Knowledge of warranty procedures, repair order management, and manufacturer service standards.
• Ability to lead a fast-paced service department while maintaining high standards of quality and customer care.

Nice To Haves

• Kia dealership experience preferred; experience with other automotive brands will also be considered.
• Previous experience managing a high-volume service department is a plus.

Responsibilities

• Lead service department operations to maximize profitability, efficiency, and customer retention.
• Drive repair order growth, technician productivity and efficiency, sales per repair order, warranty performance, comeback reduction, customer satisfaction, and retention.
• Recruit, train, coach, and develop service advisors and technicians.
• Build a positive, performance-driven culture focused on accountability, teamwork, and continuous improvement.
• Resolve customer concerns and deliver a strong Kia ownership and service experience.
• Develop and execute strategies to achieve departmental goals, revenue targets, and financial objectives.
• Monitor budgets, control expenses, and maintain high operational standards.
• Ensure compliance with Kia manufacturer requirements and applicable federal, state, and local regulations.
• Maintain strong working relationships among the service, parts, and sales departments.
• Oversee workflow, scheduling, and shop efficiency to ensure timely, high-quality repairs.
• Monitor warranty claims, repair quality, and service processes to reduce comebacks and improve customer satisfaction.
• Perform other duties and responsibilities as requested by a supervisor.

Benefits

• Comprehensive benefits plan including 401(k).
• Paid holidays and PTO.
• Employee discounts on vehicle purchases, parts, and service repairs.
• Internal career advancement opportunities.
• Opportunities to join community service initiatives.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed