Automotive Service Manager – General Motors Dealership

Integrity Placement Group • Merrillville, IN

4d

About The Position

Our client is a well-established General Motors dealership seeking an experienced Automotive Service Manager to oversee the daily operations of a busy GM service department. The manager will lead a high-performing team, drive profitability, and ensure outstanding customer satisfaction. The ideal candidate is a proven leader with strong fixed operations experience, a customer-first mindset, and a record of improving technician productivity, service revenue, and CSI scores.

Compensation is $140,000–$180,000+ total compensation, based on experience and performance, with a performance-based bonus program. Benefits include medical, dental, and vision insurance; a 401(k) with company match; paid time off; paid holidays; an employee vehicle purchase program; employee discounts; and career advancement opportunities.

Requirements

• Previous Automotive Service Manager experience.
• General Motors (Chevrolet, GMC, Buick, or Cadillac) dealership experience.
• Strong understanding of dealership fixed operations.
• Proven ability to increase profitability and technician productivity.
• Experience managing service advisors and technicians.
• Knowledge of warranty administration and manufacturer processes.
• Excellent leadership, communication, and conflict-resolution skills.
• Strong organizational and time-management abilities.
• Valid driver's license with an acceptable driving record.

Nice To Haves

• Experience managing a high-volume dealership service department.
• Experience with dealership management software (Reynolds & Reynolds).

Responsibilities

• Oversee all daily operations of the dealership's service department.
• Lead, coach, and develop Service Advisors, Technicians, Shop Foremen, and support staff.
• Monitor technician productivity, efficiency, and proficiency to maximize profitability.
• Ensure exceptional customer service while maintaining high CSI scores.
• Manage service scheduling, workflow, and repair order completion.
• Review and monitor department financial performance, including gross profit, labor sales, and expense control.
• Ensure compliance with General Motors warranty policies and manufacturer standards.
• Resolve customer concerns promptly and professionally.
• Recruit, hire, train, and retain top service department talent.
• Work closely with the Parts Department to maintain efficient repair turnaround times.
• Maintain OSHA, EPA, and dealership safety standards.
• Analyze departmental KPIs and implement strategies to improve performance.
• Foster a positive, team-oriented culture focused on accountability and continuous improvement.

Benefits

• Medical, dental, and vision insurance.
• 401(k) with company match.
• Paid time off (PTO).
• Paid holidays.
• Employee vehicle purchase program.
• Employee discounts.
• Career advancement opportunities.
• Performance-based bonus program.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed