Service Automotive Dispatcher

Perkins Motors Colorado Springs•Colorado Springs, CO

2d•Onsite

About The Position

Join our dynamic team as an Automotive Service Dispatcher, where your organizational skills and customer service expertise will play a vital role in ensuring smooth operations within our service department. We are committed to providing exceptional service to our clients and fostering a collaborative, growth-oriented work environment.

Requirements

Proven experience in automotive service or dispatching roles preferred
Excellent communication and interpersonal skills
Strong organizational and multitasking abilities
Knowledge of automotive repair processes and terminology
Ability to work under pressure and handle multiple priorities
Proficiency with computer systems and service management software
Valid driver’s license and clean driving record
2+ years experience in an automotive shop (tech, advisor, or dispatcher)
Strong understanding of repair orders and shop workflow
Ability to assign work based on technician skill and efficiency
Good multitasking and organizational skills in a fast-paced environment
Basic automotive knowledge (diagnostics, labor times, common repairs)
Strong decision-making and problem-solving ability
Reliable, assertive, and able to manage technician workload effectively

Nice To Haves

Experience with shop management software (preferred)

Responsibilities

Assign work orders to technicians based on skill set, availability, and workload
Monitor progress of repairs and maintenance to ensure timely completion
Maintain accurate records of service activities, parts, and customer interactions
Collaborate with service advisors, technicians, and management to resolve any issues that arise
Ensure compliance with safety and quality standards in all service operations