Automotive Service Advisor

Carvana•Avon Lake, OH

21d

About The Position

Carvana is seeking a Service Advisor to serve as the primary point of contact for service customers at Carvana Chrysler, Dodge, Jeep, and Ram. The advisor guides customers through maintenance and repairs, provides an exceptional customer experience, and acts as a liaison between customers and technicians. The role is paid $22–$26 per hour and is full-time. The position works in an environment that may involve both indoor and outdoor conditions, including heat, cold, wet or humid, and dry or arid conditions. Employees must use personal protective equipment to prevent exposure to hazardous materials. Overtime, weekends, or different shifts may sometimes be required. Reasonable accommodations are available for employees with disabilities to perform essential job functions. Hiring is contingent on passing a complete background check. The role is not eligible for visa sponsorship.

Requirements

At least 3 years of experience in a customer-facing role.
Proven experience as a Service Advisor, ASM, or in a similar role at an automotive dealership or reputable independent shop.
Excellent customer service, communication, and time management skills.
Ability to work in a fast-paced, team-oriented environment.
Strong organizational and multitasking abilities while maintaining high standards.
Proficiency with dealership DMS (Tekion) and scheduling software.
Valid driver's license and clean driving record.
Ability to read, write, speak, and understand English.
Must be at least 18 years of age.
Must pass a complete background check.

Nice To Haves

Strong knowledge of vehicle systems, especially Chrysler, Dodge, Jeep, and Ram models.

Responsibilities

Greet customers in a friendly and professional manner upon arrival.
Consult with customers to understand vehicle concerns and clearly document issues on Repair Orders (ROs).
Advise customers on recommended services and maintenance based on OEM guidelines, technician findings, and vehicle history.
Provide accurate cost and time estimates for service work.
Communicate with customers about repair status, additional recommendations, and delays.
Coordinate with technicians, the parts department, and the service manager to ensure timely completion of work.
Ensure warranty and manufacturer processes are followed correctly.
Perform vehicle walk-arounds and assist with loaner or shuttle coordination as needed.
Follow up after service to ensure customer satisfaction and encourage survey completion.