Automotive Service Advisor

Georgica Auto • Conshohocken, PA

29d • $80,000 - $125,000 • Onsite

About The Position

Porsche Conshohocken is looking for a customer-focused, motivated Service Advisor who takes pride in delivering an exceptional customer experience. If you enjoy building relationships, communicating clearly, and helping customers navigate their vehicle service needs, this is an opportunity to grow your career with a prestigious luxury automotive brand. You'll serve as a key connection between our customers and service team, ensuring every visit reflects the professionalism, quality, and attention to detail associated with Porsche.

Requirements

• Strong communication and customer service skills.
• Ability to multitask and stay organized in a fast-paced environment.
• Professional, customer-focused attitude and attention to detail.
• Willingness to learn and grow within the automotive industry.
• Valid driver's license.

Nice To Haves

• Previous automotive, dealership, or customer service experience is a plus.
• CDK dealership software experience is preferred.

Responsibilities

• Welcome customers and assist with service requests.
• Listen carefully to vehicle concerns and communicate them to the service team.
• Build lasting customer relationships through professional, personalized service.
• Keep customers informed about repair progress, recommended services, timelines, and estimated costs.
• Provide timely updates and respond to customer questions.
• Follow up after service visits to support customer satisfaction.
• Document customer concerns and technician findings accurately.
• Prepare and maintain clear, complete work orders.
• Schedule appointments and handle incoming service calls.
• Help coordinate technician workflow and maintain an organized, efficient service department.
• Use dealership service software to manage customer interactions, work orders, and vehicle service history.
• Follow dealership procedures, Porsche brand standards, and applicable laws and regulations.
• Maintain a high level of professionalism, accuracy, and customer care.

Benefits

• Medical insurance
• FSA
• Dental insurance
• Vision insurance
• 401(k) plan
• Supplemental insurance options
• Training and professional development opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed