Automotive Service Advisor
About The Position
The Ed Napleton Automotive Group is hiring a Service Advisor at Ellwood City CDJR. The Service Advisor serves as a liaison between customers and technicians, presenting vehicle repair recommendations and helping customers maintain their vehicles. The role provides customer service and communication throughout the repair process and uses fixed operations technology. The Ed Napleton Automotive Group is affiliated with more than 25 vehicle brands and over 50 dealerships across seven states, with more than 3,500 employees. The company describes itself as the tenth-largest automotive group in the country and notes opportunities for growth.
Requirements
- Exceptional customer service skills.
- Ability to learn and use technology.
- Experience with CDK is required.
- Must be at least 18 years old to comply with the company driving policy.
Nice To Haves
- Previous Automotive Service Advisor experience is a plus but not required.
Responsibilities
- Work with customers to identify and address vehicle maintenance needs.
- Write repair orders and provide transparent cost and time estimates.
- Communicate with customers in a timely manner and keep them updated throughout the service process.
- Communicate frequently with technicians and parts staff to help ensure timely completion of work.
- Maintain a positive attitude and strong work ethic with customers and coworkers.
- Use fixed operations technology.
Benefits
- Pay plans above industry standard, with earnings up to $150,000 annually.
- Medical, dental, and vision insurance.
- 401(k) and additional benefits.
- Accrued vacation time.
- Discounts on products, services, and vehicles.
- Extensive and ongoing training with specialists.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
